Dutch-Speaking Customer Support Agent

Descripción del empleo

Dutch-Speaking Customer Support Agent — Málaga or Alicante, Spain

Málaga or Alicante, Spain | On-site | Permanent contract

Start dates: August & September 2026

The opportunity

Join an international customer support team based in Spain, working for a leading Dutch telecommunications brand. You'll be part of a dynamic, multilingual team handling customer inquiries across service, technical support, and fiber optic topics — all in Dutch.

This is not cold calling or outbound sales. You'll be supporting existing customers with billing, subscriptions, technical troubleshooting, and general account advice.

What you'll do

• Handle customer inquiries by phone, chat or email in Dutch
• Provide support across service, technical and fiber optic topics
• Identify upselling and cross-selling opportunities as part of the role
• Ensure customers stay connected and satisfied

What we're looking for

• Native or near-native Dutch speaker (mandatory)
• Good level of English
• Customer service experience is a plus — but not mandatory
• EU passport or valid right to work in Spain
• Available for one of the upcoming start dates

Working hours

• Monday to Friday: 08:00–20:00 (rotating shifts)
• Saturday and Sunday: 09:00–17:30
• Mandatory availability on Monday mornings and three evening shifts per week (including Friday evenings)

Salary & contract

• Permanent contract under Spanish labor law
• Salary from €1,342 to €2,094 gross/month depending on hours (25h to 39h per week)
• 2-month probation period

Relocation support

• Option 1: Company accommodation — 3 months shared housing provided (summer period)
• Option 2: €1,500 relocation bonus + up to €500 travel reimbursement
• Option 3 (domestic within Spain): €750 relocation bonus + up to €125 travel reimbursement

Training

4 weeks of paid training including classroom, on-the-job and coaching sessions.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Málaga

Tipo de contrato

Trabajo estudiantes

Publicado el

18-07-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español