Middle DevOps Engineer for Ciklum (Perfect Channel) en Málaga

Descripción del empleo

On behalf of Perfect Channel, Ciklum is looking for a DevOps Engineer to join our Málaga team.

This is an opportunity to work for a progressive forward-thinking company. You will be working on new and interesting projects and gain exposure to the latest technologies, whilst at the same time having some fun and working with a great bunch of people.

Maintaining a team-centric philosophy is fundamental to our success so everyone is encouraged to take responsibility and expected to contribute to all facets of the support service; we share in success when things are going well, and everyone owns the problems when they are not.

Responsibilities
  • Responsible to the Infrastructure Team Lead for the end-to-end management and control of all service events in 3 rd line
  • Providing a Point of Contact (POC) for the NOC, ensuring an aspect of the 09:00 – 18:00 support range is manned and 18:00-02:00 if needed for deployments
  • Third-party supplier liaison on behalf of Support Teams to resolve issues and provide knowledge and information
  • Providing help, guidance, and expertise to assist in the restoration of services to users in line with business requirements and SLA’s
  • Management of Service Requests and routing or escalation to relevant staff
  • Responsible for the production and upkeep of support documentation, where appropriate
  • Ensuring staff follow the correct Service Management processes and procedures when managing Service Request, Incidents and Problems
  • Ownership, monitoring, tracking and keeping users informed of progress of Service Requests, Incidents and Problems
  • To work with the Support Manager to maintain and update the Service Model for the NOC in line with requirements
  • Provision of information required to carry out Service Management Metrics Reviews
  • Provide ad-hoc reports and performance statistics
  • Any other duties, which will assist in the effective and efficient management of the Service Desk and NOC support activities
  • Accountability for Customer Delivery through the Perfect Channel Change process
  • Maintain accurate records and system documentation
  • Responsible to the Infrastructure Team Lead for the end-to-end management and control of all service events in 3 rd line
  • Providing a Point of Contact (POC) for the NOC, ensuring an aspect of the 09:00 – 18:00 support range is manned and 18:00-02:00 if needed for deployments
  • Third-party supplier liaison on behalf of Support Teams to resolve issues and provide knowledge and information
  • Providing help, guidance, and expertise to assist in the restoration of services to users in line with business requirements and SLA’s
  • Management of Service Requests and routing or escalation to relevant staff
  • Responsible for the production and upkeep of support documentation, where appropriate
  • Ensuring staff follow the correct Service Management processes and procedures when managing Service Request, Incidents and Problems
  • Ownership, monitoring, tracking and keeping users informed of progress of Service Requests, Incidents and Problems
  • To work with the Support Manager to maintain and update the Service Model for the NOC in line with requirements
  • Provision of information required to carry out Service Management Metrics Reviews
  • Provide ad-hoc reports and performance statistics
  • Any other duties, which will assist in the effective and efficient management of the Service Desk and NOC support activities
  • Accountability for Customer Delivery through the Perfect Channel Change process
  • Maintain accurate records and system documentation
Requirements
  • AWS (Web Services, VPC, Load Balancing, Capacity Planning, Cost Management, Server Optimisation, Server Configuration, Backup and Disaster Recovery, CDN, DNS). Azure and VMware are a plus
  • Infrastructure as code. Experience using Terraform. Cloudformation, Chef and Puppet are a plus
  • CI/CD administration, usage, and creation of pipelines as code. Experience using Octopus would be desirable
  • Experience using SQL Server, Couchbase or any other RDBMS
  • Experience using RabbitMQ and Elastic Search. PowerShell Knowledge
  • Strong Windows skills and working knowledge of Linux systems
  • Customer-focused, good interpersonal skills and able to work as a lead of a small team. Good communication skills, proactive, resolutive
  • Demonstrate a methodical and structured approach to the management of support requests, incidents, problems and change requests
  • Able to work under pressure to light timelines
  • Technologies such as PostgreSQL, Docker and Kubernetes, Ansible, ELK, Prometheus, Kafka, Zabbix is a plus
  • Working with GIT and TFS as well as experience managing and deploying monitoring and logging systems is desirable
  • AWS (Web Services, VPC, Load Balancing, Capacity Planning, Cost Management, Server Optimisation, Server Configuration, Backup and Disaster Recovery, CDN, DNS). Azure and VMware are a plus
  • Infrastructure as code. Experience using Terraform. Cloudformation, Chef and Puppet are a plus
  • CI/CD administration, usage, and creation of pipelines as code. Experience using Octopus would be desirable
  • Experience using SQL Server, Couchbase or any other RDBMS
  • Experience using RabbitMQ and Elastic Search. PowerShell Knowledge
  • Strong Windows skills and working knowledge of Linux systems
  • Customer-focused, good interpersonal skills and able to work as a lead of a small team. Good communication skills, proactive, resolutive
  • Demonstrate a methodical and structured approach to the management of support requests, incidents, problems and change requests
  • Able to work under pressure to light timelines
  • Technologies such as PostgreSQL, Docker and Kubernetes, Ansible, ELK, Prometheus, Kafka, Zabbix is a plus
  • Working with GIT and TFS as well as experience managing and deploying monitoring and logging systems is desirable
What's in it for you
  • A highly motivated team of skilled and experienced professionals
  • Unique working environment, with cool and nicely located offices, with warm atmosphere which
    creates good working conditions
  • Continuous learning in a very dynamic environment
  • Competitive salary
  • A highly motivated team of skilled and experienced professionals
  • Unique working environment, with cool and nicely located offices, with warm atmosphere which
    creates good working conditions
  • Continuous learning in a very dynamic environment
  • Competitive salary

Información extra

Status
Activa
Localización
Málaga
Tipo de contrato
Tiempo completo
Publicado el
14-10-2020
Tipo de trabajo
Servicios Consultoría IT
Carnet de conducir
No
Vehículo
No
Carta de motivación
No

Málaga | Trabajo consultoría | Tiempo completo

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