Middle DevOps Engineer for Ciklum (Perfect Channel) en Málaga

Descripción del empleo

On behalf of Perfect Channel, Ciklum is looking for a DevOps Engineer to join our Málaga team.

This is an opportunity to work for a progressive forward-thinking company. You will be working on new and interesting projects and gain exposure to the latest technologies, whilst at the same time having some fun and working with a great bunch of people.

Maintaining a team-centric philosophy is fundamental to our success so everyone is encouraged to take responsibility and expected to contribute to all facets of the support service; we share in success when things are going well, and everyone owns the problems when they are not.

• Responsible to the Infrastructure Team Lead for the end-to-end management and control of all service events in 3 rd line
• Providing a Point of Contact (POC) for the NOC, ensuring an aspect of the 09:00 – 18:00 support range is manned and 18:00-02:00 if needed for deployments
• Third-party supplier liaison on behalf of Support Teams to resolve issues and provide knowledge and information
• Providing help, guidance, and expertise to assist in the restoration of services to users in line with business requirements and SLA’s
• Management of Service Requests and routing or escalation to relevant staff
• Responsible for the production and upkeep of support documentation, where appropriate
• Ensuring staff follow the correct Service Management processes and procedures when managing Service Request, Incidents and Problems
• Ownership, monitoring, tracking and keeping users informed of progress of Service Requests, Incidents and Problems
• To work with the Support Manager to maintain and update the Service Model for the NOC in line with requirements
• Provision of information required to carry out Service Management Metrics Reviews
• Provide ad-hoc reports and performance statistics
• Any other duties, which will assist in the effective and efficient management of the Service Desk and NOC support activities
• Accountability for Customer Delivery through the Perfect Channel Change process
• Maintain accurate records and system documentation

• AWS (Web Services, VPC, Load Balancing, Capacity Planning, Cost Management, Server Optimisation, Server Configuration, Backup and Disaster Recovery, CDN, DNS). Azure and VMware are a plus
• Infrastructure as code. Experience using Terraform. Cloudformation, Chef and Puppet are a plus
• CI/CD administration, usage, and creation of pipelines as code. Experience using Octopus would be desirable
• Experience using SQL Server, Couchbase or any other RDBMS
• Experience using RabbitMQ and Elastic Search. PowerShell Knowledge
• Strong Windows skills and working knowledge of Linux systems
• Customer-focused, good interpersonal skills and able to work as a lead of a small team. Good communication skills, proactive, resolutive
• Demonstrate a methodical and structured approach to the management of support requests, incidents, problems and change requests
• Able to work under pressure to light timelines
• Technologies such as PostgreSQL, Docker and Kubernetes, Ansible, ELK, Prometheus, Kafka, Zabbix is a plus
• Working with GIT and TFS as well as experience managing and deploying monitoring and logging systems is desirable

• A highly motivated team of skilled and experienced professionals
• Unique working environment, with cool and nicely located offices, with warm atmosphere which
  creates good working conditions
• Continuous learning in a very dynamic environment
• Competitive salary

Información extra

Status

Inactiva

Localización

Málaga

Tipo de contrato

Tiempo completo

Tipo de trabajo

Servicios Consultoría IT

Carnet de conducir

No

Vehículo

No

Carta de motivación

No