Service Delivery Lead - Oviedo

We are looking for passionate, curious and driven team players who are ready to ignite ideas, push boundaries and drive innovation. At Accenture you’ll work on innovative projects and develop your career, collaborating with the best teams in the world. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

Accenture is a leading global professional services company, providing a broad range of services at scale in strategy and consulting, interactive, technology and operations, with digital capabilities across all off these services.

We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. 

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Working closely with clients, our Operations professionals run business processes on behalf of clients – either for specific functions, such as finance & accounting, procurement or marketing, or for specific industries, such as banking, insurance or health care.

We are currently looking for Service Delivery Lead in our Oviedo office.

Principals Tasks:

• Financial control of the deal, guaranteeing compliance and profitability of the Deal.
• Customer relationship
• Participation in the Management Committee
• New Services and needs
• Management, coordination and supervision of the team
• Ensure project compliance Risk issues, GDPR, ect
• Collaborate on the transformation plan towards Smart operations

Requirements

• Bachelor of ‘Business Administration and Management’ or Engineering Bachelor
• Minimum 5 years of experience in the back office call center sector or outsourcing services. KPI indicators, work with scorecards. Risk control and data protection
• High level English (spoken and written)
• Flexible, multitasks
• Team management
• Ability to speak at different levels
• 
  

“Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity”