Descripción del empleo
On behalf of Perfect Channel, Ciklum is looking for a Middle / Senior DevOps Engineer to join our Málaga team.
This is an opportunity to work for a progressive forward-thinking company. You will be working on new and interesting projects and gain exposure to the latest technologies, whilst at the same time having some fun and working with a great bunch of people.
Maintaining a team centric philosophy is fundamental to our success so everyone is encouraged to take responsibility and expected to contribute to all facets of the support service; we share in success when things are going well, and everyone owns the problems when they are not.
Responsibilities
- Providing a Point of Contact (POC) for the NOC, ensuring an aspect of the 09:00 – 18:00 support range is manned and 18:00-02:00 if needed for deployments;
- Responsible to the Infrastructure Team Lead for the end-to-end management and control of all service events in 3rd line;
- Third party supplier liaison on behalf of Support Teams to resolve issues and provide knowledge and information;
- Providing help, guidance, and expertise to assist in the restoration of services to users in line with business requirements and SLA’s;
- Management of Service Requests and routing or escalation to relevant staff;
- Responsible for the production and upkeep of support documentation, where appropriate;
- Ensuring staff follow the correct Service Management processes and procedures when managing Service Request, Incidents and Problems;
- Ownership, monitoring, tracking and keeping users informed of progress of Service Requests, Incidents and Problems;
- To work with the Support Manager to maintain and update the Service Model for the NOC in line with requirements;
- Provision of information required to carry out Service Management Metrics Reviews;
- Provide ad-hoc reports and performance statistics;
- Any other duties, which will assist in the effective and efficient management of the Service Desk and NOC support activities;
- Accountability for Customer Delivery through the Perfect Channel Change process;
- Maintain accurate records and system documentation.
- Providing a Point of Contact (POC) for the NOC, ensuring an aspect of the 09:00 – 18:00 support range is manned and 18:00-02:00 if needed for deployments;
- Responsible to the Infrastructure Team Lead for the end-to-end management and control of all service events in 3rd line;
- Third party supplier liaison on behalf of Support Teams to resolve issues and provide knowledge and information;
- Providing help, guidance, and expertise to assist in the restoration of services to users in line with business requirements and SLA’s;
- Management of Service Requests and routing or escalation to relevant staff;
- Responsible for the production and upkeep of support documentation, where appropriate;
- Ensuring staff follow the correct Service Management processes and procedures when managing Service Request, Incidents and Problems;
- Ownership, monitoring, tracking and keeping users informed of progress of Service Requests, Incidents and Problems;
- To work with the Support Manager to maintain and update the Service Model for the NOC in line with requirements;
- Provision of information required to carry out Service Management Metrics Reviews;
- Provide ad-hoc reports and performance statistics;
- Any other duties, which will assist in the effective and efficient management of the Service Desk and NOC support activities;
- Accountability for Customer Delivery through the Perfect Channel Change process;
- Maintain accurate records and system documentation.
Requirements
- AWS (Web Services, VPC, Load Balancing, Capacity Planning, Cost Management, Server Optimisation, Server Configuration, Backup and Disaster Recovery, CDN, DNS). Azure and VMware are a plus;
- Infrastructure as code. Experience using Terraform. Cloudformation, Chef and Puppet are a plus;
- CI/CD administration, usage, and creation of pipelines as code. Experience using Octopus would be desirable;
- Experience using SQL Server, Couchbase or any other RDBMS;
- Experience using RabbitMQ and Elastic Search. PowerShell Knowledge;
- Strong Windows skills and working knowledge of Linux systems.
- AWS (Web Services, VPC, Load Balancing, Capacity Planning, Cost Management, Server Optimisation, Server Configuration, Backup and Disaster Recovery, CDN, DNS). Azure and VMware are a plus;
- Infrastructure as code. Experience using Terraform. Cloudformation, Chef and Puppet are a plus;
- CI/CD administration, usage, and creation of pipelines as code. Experience using Octopus would be desirable;
- Experience using SQL Server, Couchbase or any other RDBMS;
- Experience using RabbitMQ and Elastic Search. PowerShell Knowledge;
- Strong Windows skills and working knowledge of Linux systems.
Desirable
- Docker;
- Kubernetes;
- Working with GIT and TFS;
- Experience managing and deploying monitoring and logging systems is desirable. ELK, Prometheus, Kafka, Zabbix.
- Docker;
- Kubernetes;
- Working with GIT and TFS;
- Experience managing and deploying monitoring and logging systems is desirable. ELK, Prometheus, Kafka, Zabbix.
Personal skills
- Customer focused, good interpersonal skills and able to work as a lead of a small team;
- Good communication skills, proactive, resolutive;
- Demonstrate a methodical and structured approach to the management of support requests, incidents, problems and change requests;
- Abel to work under pressure to light timelines.
- Customer focused, good interpersonal skills and able to work as a lead of a small team;
- Good communication skills, proactive, resolutive;
- Demonstrate a methodical and structured approach to the management of support requests, incidents, problems and change requests;
- Abel to work under pressure to light timelines.
What's in it for you
- A highly motivated team of skilled and experienced professionals;
- Unique working environment, with cool and nicely located offices, with warm atmosphere which creates good working conditions;
- Continuous learning in a very dynamic environment;
- Competitive salary.
- A highly motivated team of skilled and experienced professionals;
- Unique working environment, with cool and nicely located offices, with warm atmosphere which creates good working conditions;
- Continuous learning in a very dynamic environment;
- Competitive salary.
Información extra
- Status
- Inactiva
- Localización
- Málaga
- Tipo de contrato
- Tiempo completo
- Tipo de trabajo
- Servicios Consultoría IT
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No
