SMB Acct. Manager, Amazon Business ES en Madrid

Amazon is now reinventing on behalf of the business customer and focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting the best of the best to make this vision a reality across the globe. Italy is one of the fastest growing Amazon EU marketplaces, including our B2B business.
B2B represents an incredible opportunity to address a vast new market segment and customer base and is an area of high investment for Amazon. We are focused on building solutions to enable business customers to discover, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between) that buy in either high frequency or in bulk quantities. Our business customers have different needs than the traditional Amazon customer and thus we have to reinvent everything from how we display our selection, price our products, and provide the right customer experience.
SMB (Small to Medium) Sales and Account Managers define the strategy and execute tactical plans to help commercial SMB-sized companies (private sector with annual revenues $25MM to $250MM) reinvent the way they buy indirect supplies for their companies. The Account Manager plans and delivers quota, builds and develops accounts managers (also referred to as "customer advisors"), implements prospect acquisition and customer growth campaigns, and fosters voice of customer feedback. The ideal candidate will have experience in consistently delivering multi-million dollar quotas, executing sales strategy and tactics, and developing cross-functional relationships to voice customer feedback to internal stakeholders.


Roles and Responsibilities:
· While always placing the customer first, execute daily, weekly, and monthly targets in support of operating objectives
· Develop regional territory plans and report on them monthly
· Drive Customer satisfaction
· Understand and mechanize the inputs and outputs of the business
· Partner with Sales Operations and Marketing to test, measure, and execute acquisition ideas
· Partner with Category and Product Management teams to provide customer perspective as well as customer-driven product improvement ideas
· Take ownership in the continued build-out and documentation of the infrastructure and processes of acquiring and onboarding Amazon Business customers
· Present results in weekly and monthly business review meetings to key internal stakeholders and executives

· Spanish and English (fluent) language required
· Bachelor/Master degree required
· 4+ years sales management, purchase/buyer, operations experience, including front line and second level leadership roles
· Strong quantitative skills
· Exceptional and effective verbal and written communication skills
· Exceptional attention to detail and organizational skills
· Ability to work independently, as well as part of a team, on multiple projects at on
· Working knowledge of B2B sales, procurement processes, and experience working with senior management in large organizations

· Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems
· Knowledge of Source to Pay processes at large enterprises
· Salesforce.com experience