GLOBAL ACCOUNT MANAGER-BIG ACCOUNTS en MADRID, ES

"Telefonica Global Solutions, part of Telefonica Business Solutions, is the area in charge of the global management of our Multinational business. We deliver integrated fixed, mobile and digital services to some of the world’s top multinationals and corporations. Using our expertise and cross-industry insight, we devise fit-for-purpose answers to the problems multinationals face. By providing a single point of contact we simplify the complexity, providing stress-free and secure integration across the digital services we provide. Working closely with customers, we support their ambitions and competitive demands by offering possibilities for more flexible, secure and resilient operations anywhere in the world. We are a multicultural organisation, present in over 20 countries.

Find more about us at http://www.globalsolutions.telefonica.com/        

Main Responsibilities        

• Provide leadership and direction to the Global Accounts Team to identify global, regional and local business opportunities and generate profitable sales to meet or exceed revenue goals.
• Identify a complete view of customer opportunity areas and develop and maintain Global Account Plan, together with local and regional teams, and presales.
• Build strategic relationships with key business contacts at CxO level within customer organizations to understand opportunities and define value creation strategies.
• Develop a Digital Partnership strategy and develop right contacts within business areas to execute defined ambition
• When executive sponsorship available, provide regular updates and direction to assigned sposor and facilitate customer executive contacts in order to activate top-down influence and show commitment.  
• Provide outstanding control of numbers (forecasts, budgets and operating plans) and provide leadership to the sales and marketing staff, operations, and systems delivery groups.
• Strong discipline when driving opportunities and expert utilisation of opportunity pllanning techniques.
• Monitor and review customer sales activity and make strategy adjustments as needed.
• Facilitate cross-selling opportunities to increase revenue and leverage relationships in order to better penetrate the market.
• Leverage the company's global reach to influence decisions on projects for customer deliveries in both domestic and international locations.
• Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans.
• Work with customer service teams to understand and develop solutions to client business issues.
• Work corroboratively with the operational staff at multiple sites and locations to ensure customers' needs and expectations are met.
• Work with implementation teams on new projects to ensure customer expectations are communicated.
• Attend industry events (conferences and trade shows) to enhance sales and marketing efforts.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.    

Education, Skills and Experience

• Bachelor’s Degree in Business Administration or Engineering field.

• In-depth knowledge on communication services (Mobility, SIP, WAN, LAN, UCC) and Digital Services (IoT, Cloud and Security) for MNC customers

• Full understanding and proven experience on dealing with top MNC customers in highly complex sales processes   

• 10+ years of B2B direct sales experience of IT/Telecom services

• Multi-lingual Fluent in English and Spanish               

If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

#WeChooseEveryone

Our diversity makes us stronger and competitive. There is a place for everyone as we are. At Telefonica we work over 125.000 people from 106 different nationalities, seize and this opportunity. We choose it all… and yes, we choose everyone.