Dutch Content Developer

We are currently looking for a Dutch Content Developer to join the EU C2S2 Content Delivery team in Amazon’s Customer Service Centre.
Content Developers are the ‘voice of Amazon’ for our customers through authoring, auditing and publishing online documentation.
Content is driven by business and product team initiatives, team strategy as well as the development and clarification of customer service policies and procedures.
This unique role will interface with project, operational and legal teams to provide quality deliverables, using unique expertise to complete scoping through to publication and implementation.

You will be responsible for customer-facing and internal online repository documentation.

This role can be based in Madrid, Cork, Edinburgh, Regensberg, Berlin or Cagliari

Key responsibilities:

· Use writing and management skills to complete all content requirements for complex projects, from scoping to publication as well as maintenance.

· Support business projects, ensuring content meets a high bar for quality and is delivered on time.

· Scope, plan and develop customer and CS associate facing material (policies, emails, help content) that communicates information effectively and engagingly.

· Collaborate with partner teams across Retail business and Customer Service to ensure external and internal content is effective.

· Liaise with business groups to gather all CS relevant information for new CS project initiatives.

· Use superior writing skills and extraordinary attention to detail to evaluate, uphold and implement content standards that reflect the voice of Amazon.

· MaintainAmazon’s high-bar for clear, concise, and trust-worthy content.

- Native Dutch speaker essential.

- Fluent/Excellent English speaker.

- Demonstrated content management experience within the Web, IT, localization or content industry.

- Excellent oral and written communication skills, as well as ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.

- Ability to embrace constant change with flexibility and business acumen.

- Experience working with global stakeholders on complex changes.

- Excellent planning, communication and time management skills.

- Proven ability to work on own initiative. Can act decisively, promptly and confidently.

- One year Localization experience with a proven track record for delivering projects within scope, time and quality.

- Understanding of outsource vendor processes and interactions.

- Intermediate HTML and/or XML skills.

- Experience with DITA and Ajuda/Trisoft.

- Experience with Trados or other CAT tools.

· Previous experience in a Customer Service Contact Centre environment.
· Other European language skills advantageous.
· Experience working in a cross-functional team
· Experience working in a global writing/content environment
· Ability to embrace constant change with flexibility and business acumen.
· Experience working in a corporate localization and translation team