Corazón

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Prácticas Becario OPS

• The Operations Trainee will perform a variety of operational and administrative support tasks within the Operations & Support Team activities related with SDN/vDC/Cloud areas. • This role will be based on supporting the needs and incidences of NEC Cloud Competence Center’s production systems and customers’, and also accompanying the development of the projects being implemented, working together with suppliers and internal customers. • This role requires professional and exceptional interpersonal skills, flexibility, project coordination skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

25 - 26 horas por semana
Entre 700€ y 701€ Al mes

Lo que vas a hacer

  • Investigating, diagnosing and solving incidents working with L2
    Support Team.
  • Managing the day-to-day operations of the team, ensuring the
    team SLA commitments are met.
  • Handling field technical support inquiries from customers,
    priming both, proactive and reactive customer engagements.
  • Ensuring that customer issues are resolved as expediently as
    possible, talking to clients and suppliers to determine the nature of any
    problems they encounter
  • Engaging in outside-the-box thinking to provide high
    value-of-service to clients.
  • Improving NEC's customer support experience, by proposing,
    driving, and implementing initiatives within the support organization to
    maximize the customer support experience.
  • Being actively involved in and contributing regularly to the new
    products concept creation and expansion.
  • Participating in a small, experienced, energetic team on a
    rapid, agile delivery schedule.
  • Working closely with OPS roles and other departments to ensure
    quality products with clear project deliverables and timelines, and to ensure
    timely completion of deliverables.
  • Gathering and analyzeing information and data related to incidences and other Department's KPIs from a wide variety of sources in order to pipeline and prepare reports.
  • Completing analysis and present periodic reviews of Operational/Support
    performance.
  • Providing detailed reviews of service disruptions, metrics,
    detailed prelaunch planning.
  • Keeping well-organized files and records of operations workflow processes.
  • Handling sensitive information with the highest degree of integrity
    and confidentiality.

Qué ofrecemos

  • Beca Prácticas
  • 700€
  • 25h a la semana de prácticas

Qué es lo que pedimos

  • Debes estar registrado como estudiante NO
  • Sin experiencia necesaria
  • Sin formación académica necesaria

Solicitar

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Información extra

Status
Inactiva
Estudios requeridos
Universidad, Módulo de grado medio, Módulo de grado superior, Máster, Otros
Localización
Madrid
Horas a la semana
25 - 26
Tipo de contrato
Trabajo estudiantes
Salario
Entre 700€ y 701€ Al mes
Responsable de
Soporte OPS
Tipo de trabajo
Ingeniería
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Inglés, Español

Madrid | Trabajo ingeniería | Trabajo estudiantes | Universidad | Módulo de grado medio | Módulo de grado superior | Máster | Otros