Desgraciadamente este trabajo no está activo.

Customer Service Agent w/Adobe in the Netherlands - Spanish Speakers

We are currently seeking a native Spanish Customer Service Agent with good knowledge of the English language to complete the existing Adobe team in Maastricht, the Netherlands.

Lo que vas a hacer

In the role of customer support representative for Adobe, you are responsible for solving issues with Adobe products and advising customers on how to use their products. You are also responsible for answering customer service questions and providing product information. Next, to that, you will need to try to retain customers who want to cancel their subscription for Adobe and you will reach out to customers who use pirated software and offer them legitimate subscriptions.

After a 5-week training in a broad range of Adobe applications, you become Adobe’s first point of contact with their end-users. Supported by professional colleagues, processes & software-tools (such as a Knowledge database and Customer Relationship Management) you are able to handle customer service inquiries from Adobe’s customers via phone, chat and email. Your customer friendly attitude and hands-on approach are the key elements in driving Adobe customer experience to the max and making sure you resolve all open issues.

The languages required for this position are native Spanish and a good level of English. 

Qué ofrecemos:

  • Fulltime paid training;
  • Full access to Adobe package with a value of €1000.-
  • Working hours from Monday to Friday between 09.00 and 22.00h;
  • Fixed term contract of 7 months based on 32-40 hours a week with long term possibilities
  • 22 holidays, next to the possibility to be rewarded an additional day per quarter (based on a 40 hours’ work week);
  • 8% Holiday allowance;
  • When applicable, a travel compensation (100% refund of train ticket: we are located within 5 minutes walking distance of the Maastricht Randwyck railway station);
  • Access to digital e-learnings with a monthly value of €25.

Qué es lo que pedimos

  • Mínimo secundaria (ESO) requerido
  • You are native Spanish and have good knowledge of the English language
  • Computer skills: Windows OS, Mac OS;
  • Tools knowledge: CRM system, affinity with Adobe products;
  • Typing skills: At least 130 strokes per minute, accuracy of 80%.
  • You are able to work at our office located in Maastricht (the Netherlands). You live within a reasonable distance, or you are willing to relocate.
  • You are enthusiastic and commercially minded;

Información extra

Estudios requeridos
E.S.O
Localización
En el extranjero: Fuera de España
Horas a la semana
24 - 40
Tipo de contrato
Tiempo completo, Contrato temporal a tiempo completo
Salario
Entre 9.51€ y 10.07€ por hora
Responsable de
Supporting customers with their needs and technical issues;
Tipo de trabajo
Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Inglés, Español

En el extranjero: Holanda | Trabajo de atención al cliente | Teleoperadora | Servicio a clientes | Tiempo completo | Contrato temporal a tiempo completo | E.S.O

¡Regístrate ahora!

¿Quieres solicitar en un clic y estar al día de las vacantes más nuevas y convenientes para ti? Regístrate como un estudiante!

Regístrate online