IT Support Engineer en Madrid

Amazon is not an average retailer and this is definitely not your average job. We’ll give you the opportunity to make a difference to our business and offer excellent career growth opportunities. We’re looking to expand our team and find someone who has what it takes to make Amazon the place for people to come to find anything they might want to buy online and fulfill our company motto “Work Hard. Have Fun. Make History.”

Amazon's Client Support Services group is looking for a support technician with a passion for providing a great customer-focused support service. You will provide quality technical support to internal customers through all available channels (phone, chat, and in person) as part of a larger close-knit team of IT specialists, while helping maintain and improve our infrastructure and participating in local, regional, and global IT projects.

You are innovative, eager to learn, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity. You are committed, flexible and can demonstrate own initiative and work with minimal supervision.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build, and want to enable you to do so.

This position requires at least one year of hands-on hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment both local and remote. You are willing to participate in and drive projects with local, regional, and global impact to improve the experience of our customers, learning as you go. You are willing to travel to our different Nordics and other offices on a regular basis.

Language requirements:
High Level of Spanish and Fluency in English are required.

Qualifications in a nutshell:
- Customer facing skills - able to communicate effectively with our customers who may not be technically inclined
- Hardware knowledge / experience - able to support and repair.
- analytical skills and problem solving ability - being able to dive deep and root cause issues
- Must be willing to work in a fast paced and growing global environment where some travel may be required.
- Experience with or willingness to learn procurement, inventory and asset management of IT equipment as well as managing the IT life cycle.

We don't expect any one individual to be able to do everything, we work as a team with each member bringing their unique skills to the mix and strengthening the whole. We dedicate time and effort to training our people to help them succeed in their role and grow their career.

We consider the below a hiring advantage, but are happy to train you on any gaps:
- A good understanding of technical issues, both hardware and software, for end user equipment and infrastructure (servers, networking, telephony).
- understanding of core internet technologies - DHCP, DNS, TCP/IP, mail transport/s.
- Active Directory and Windows Server administration. Windows 10 system support.
- Linux/Unix system support and ability to write simple scripts in some administrative language.
- Apple Mac OSX end user support.
- Support of office/productivity software including Microsoft Office.
- Mobile device support for the iPhone and/or Android platforms
- Video conferencing setup and troubleshooting.
- VPN client support.
- A basic understanding of networking technologies both wired and wireless.
- Ability to understand and execute change management activities
- Ability to liaise with vendors for all steps of the procurement process.