CUSTOMER SERVICE DUTCH MARKET

Descripción del empleo

WHO WE ARE

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking a Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients.

RESPONSIBILITIES

Handle inbound customer contacts by phone or email

Provide professional and efficient customer support in a call centre environment.

Understand customer needs and provide accurate information following procedures and guidelines.

Resolve customer inquiries and escalate complex cases when necessary.

Complete tasks such as case follow-up, data entry, and request processing.

Follow company policies, quality standards, and data protection rules.

REQUIREMENTS

Bilingual Dutch speaker.

Available to work from our offices in Barcelona.

Strong communication skills and computer proficiency.

Passion for delivering outstanding customer service.

A proactive, solution-orientated attitude with the ability to thrive in a fast-paced environment.

WHAT WE OFFER

Comprehensive onboarding training, along with regular training sessions to support your professional growth.

An exceptional office location offering a unique work environment with breathtaking sea views.

Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance.

Strong potential for career growth and advancement within our organisation.

We are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

19-07-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español