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topjob

German Customer Service Representative - Google Ads en Barcelona

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

Lo que vas a hacer

Teleperformance is worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 190,000 people working in over 75 languages, across 311 contact centers in 65 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

 

Responsibilities

  • Provide frontline service to customers and route their calls to the appropriate department
  • Provide a friendly and efficient service in answering customer queries
  • Ensure agreed KPIs are met
  • Perform duties in a compliant manner in accordance with policies and procedures
  • Develop and maintain a working knowledge of our products

Qué ofrecemos

  • Salary for part-time (20 hours/week): 10,541.52€ gross/year
  • Salary for full-time (39 hours/week): 20,555.97 € gross/year
  • 1 week of initial training
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Competitive Benefits package!

Qué es lo que pedimos

  • Sin estudios mínimos requeridos
  • Excellent customer focus and the ability to work to tight deadlines
  • IT literate - Previous Salesforce.com knowledge an advantage
  • Excellent time management & telephone etiquette
  • Highly professional written and verbal communication skills
  • Minimum of 2 years customer services experience, preferably in a similar industry
  • Ability to speak and write English fluently
  • Native level of German

Información extra

Estudios requeridos
Otros, Universidad, Máster
Localización
Barcelona
Horas a la semana
20 - 39
Tipo de contrato
Tiempo completo, Media jornada
Salario
Entre 10,500€ y 20,555€ Al año
Responsable de
Customer Service
Tipo de trabajo
Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
Idiomas
Inglés, Alemán

Topjob | Barcelona | Provincia de Barcelona | Trabajo de atención al cliente | Teleoperadora | Servicio a clientes | Tiempo completo | Media jornada | Otros | Universidad | Máster

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