Customer Support Intern

Descripción del empleo

About Online Psychiatry

Online Psychiatry is a fast-growing UK mental health company providing specialist online psychiatric care across the United Kingdom.

We work with leading GMC-registered psychiatrists and therapists to improve access to high-quality mental health care, making it faster, more accessible and more human.

About the role

We are looking for a warm, empathetic and organised intern to join our team and become the first point of contact for our patients.

This is a patient-facing role. Every day you will be in direct contact with people seeking mental health support, answering their questions by email, WhatsApp and phone, guiding them through the booking process and ensuring they feel heard, reassured and well looked after at every step. You do not need a clinical background, but you must genuinely care about people and understand the sensitivity required when working with patients in a healthcare setting.

The internship is full-time and office-based at Calle Tuset, Barcelona.

What you'll do

• Be the first point of contact for patient enquiries via email, WhatsApp and phone
• Support patients through the booking process with warmth, clarity and patience
• Handle appointment confirmations, rescheduling and cancellations
• Manage and update patient workflows through our booking system to ensure smooth and timely processes
• Follow up with patients before and after their appointments
• Keep patient records and CRM up to date with accuracy and discretion
• Work closely with the customer support team
• Help identify ways to improve response times and the overall patient experience

What we are looking for

• Empathy and warmth: these are essential qualities for this role
• Genuine interest in the healthcare sector and comfort working directly with patients every day
• Proficient English (both written and spoken) is essential. This is the working language of the company and you will be communicating with UK-based patients daily by email, WhatsApp and phone
• Highly organised with strong attention to detail and a discreet, professional manner
• Proactive and reliable: someone who takes ownership and follows through
• Comfortable with digital tools and quick to learn new platforms
• Studies in any field welcome, though a background in Health Sciences, Psychology, Business or Communications is a plus
• Previous experience in healthcare, patient-facing or customer-facing roles is a strong plus

What you'll gain

• Real patient-facing responsibility from day one
• Contribute to improving patient experience and internal processes in a fast-growing healthtech company
• Dynamic and international working environment
• A lovely office environment at Calle Tuset, Barcelona

Practical details

• Full-time internship preferred (part-time may be considered for Master's students)
• Office-based at Calle Tuset, Barcelona
• Paid internship
• Start date: July/August 2026
• Duration: 6 months
• English-speaking environment

If you are empathetic, reliable and passionate about supporting patients accessing mental health care, we'd love to hear from you!

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

01-07-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español