Client Tax Services Lead

At ING we are looking for Client Tax Services Expert Lead

Your role and work environment:

We are looking for a talented and enthusiastic Expert Lead to join our Client Tax Services Team of Financial Crime Prevention.

The responsibility of this team is to ensure end-to-end tax compliance for clients, especially in the Brokerage and investment products domain—from the correct capture and maintenance of client tax attributes (tax residency, W-8/W-9, CRS/FATCA, etc.) to execution, reporting, and ongoing management of associated tax obligations.

Your key responsibilities:

As a Tax Services Expert Client Lead, you will:

• Define and lead the Client Tax Services (CTS) function in Spain, aligned with the Group model and fully integrated within KYC, ensuring end-to-end ownership of client taxation (from onboarding to filing and in-life management).
• Design and implement a scalable operating model for client tax services, with a strong focus on Brokerage and investment products, ensuring accurate capture, maintenance, and usage of client tax data.
• Act as the single point of coordination for client taxation, connecting business, KYC, technology, and corporate functions.
• Own the full tax reporting lifecycle:
  • Define and maintain the tax reporting catalogue
  • Design and document end-to-end processes
  • Collect, validate, and consolidate data
  • Submit filings to the Spanish Tax Agency (AEAT) and manage incidents (notifications, claims, refunds)
• Ensure compliance with local and international tax regulations, including CRS, FATCA, WHT, Double Tax Relief, and other taxes applicable to investment clients.
• Establish and maintain a robust Tax Control Framework, including internal controls, reporting, segregation of duties, and audit traceability.
• Lead risk management through KPIs, monitoring quality, timelines, operational incidents, and defect rates.
• Drive technology and data integration, working with internal systems, tax engines, and external providers to ensure efficiency and data quality.
• Lead audits and regulatory interactions, ensuring complete, accurate, and traceable evidence.
• Act as a strategic advisor to the business, anticipating regulatory impacts on new products, client segments, and the evolution of Brokerage.
• Drive transformation and continuous improvement, including digitalization initiatives and the use of AI in tax processes.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• 5–8 years of experience in banking taxation focused on investment clients/Brokerage and tax reporting.
• Proven experience leading teams or building functions from scratch, with strong end-to-end ownership.
• Hands-on experience with AEAT tax models and related processes.
• Strong knowledge of international taxation, including WHT, Double Tax Relief, CRS/FATCA, FTT, and Stamp Duty.
• Experience in regulated environments, interacting with auditors, regulators, and external advisors.
• Strong data and technology capabilities, including BI tools, tax engines, and system integrations.
• Analytical mindset with a strong focus on data quality.
• Transformation mindset, including the ability to leverage AI tools to improve efficiency and quality.
• Being a role model for the Orange code:
  • Ownership and delivery (“make it happen”)
  • Cross-functional collaboration
  • Proactivity and ability to anticipate regulatory changes
• Languages: Native Spanish and advanced English.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance. For you and all your family (spouse/partner and children).

Life insurance. We help you protect what matters most to you.

Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging. 360º care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Clinics with professional, world-class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program.

Get to know Us. We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
• Check the sender’s email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
• No payments or banking details will ever be requested: If someone asks for this information, it’s a scam.