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Junior Customer Success Analyst en Barcelona

Are you passionate and committed with your job? Want to be in a company that build amazing products that make a difference in the cyber-threats landscape? Do you want to work with some of the most talented people in Cyber Threat and Security? Do you want to help us to make the World safer? If so, please continue reading. Blueliv is a leading SaaS provider of targeted cyber threat information and analysis intelligence for large enterprises, service providers, and security vendors. Our deep expertise, global high-quality data sources, and proprietary big-data analysis capabilities enable our clients to successfully prevent targeted cyber-attacks and strategically minimize future threats.

Qué ofrecemos:

  • • A full-time position in the centre of Barcelona.
  • • Competitive Salary and Flexible Compensation Plan available
  • • Internal and external trainings
  • • Conferences /meetup attendance
  • • Young and dynamic working environment in Barcelona
  • • Opportunity to develop your career in a growing company
  • • Flexitime and Working from Home policy
  • • Different social benefits and perks

Lo que vas a hacer

Blueliv is looking for a talented and passionate Customer Success Analyst to join our Customer Success team in Barcelona.

The ideal candidate will be a young professional or a recent graduate with
passion for customer success, delivering equivalent services to final customers, with drive and creativity, and who wants to develop his career leveraging Blueliv's state of the art tools.

This is a fantastic opportunity for a passionate professional that wants to evolve in the Cyber Intelligence world in a fast-growing technological start up.

You will:

  • Build long term relationship with clients and partners
  • Performing follow ups and engagement actions with clients and partners
  • Deliver Cyber Intelligence services provided to customers and partners using Blueliv's own product and other complementary tools.
  • Improve the creation and delivery of intelligence information to customers and partners, via different reports and tools, linking the dots and adding value to the service delivered by Blueliv and its partners.
  • Perform investigations in the internet and dark web on different topics, from broad investigations to specific searches.
  • Research and craft analytic papers and deliver intelligence briefings under short deadlines on various geographical and functional topics.
  • Answer specific customer intelligence questions and requests on particular threats or concerns they encounter.
  • Identify, assess, and track tactics, techniques, and procedures of cyber threat actors.
  • Use knowledge, creativity, and analytic tradecraft bestpractices to obtain solutions to complex problems.
  • Prepare materials and impart education sessions on different topics related to investigation.
  • Work independently and with the team collaborating throughout Blueliv to develop and coordinate the production of intelligen

Qué es lo que pedimos

  • Mínimo estudios universitarios requeridos
  • Ability to multi-task, be proactive and results-oriented
  • Experience in customer success will be a plus.
  • Excellent organizational skills and strong attention to details
  • Demonstrate excellent interpersonal as well as verbal and written communication skills in at least two European languages (Preferably English, French or Spanish)
  • Hands-on, must be able to perform strategic and tactical thinking, and executing the required actions Strong interpersonal skills, able to communicate with internal C level and external stakeholders, and with people of diverse IT security knowledge
  • Effectively solve problems and conflicts while maintaining the Blueliv values and policies
  • Knowledge on info-Security at high level is a plus
  • A true team player with a ‘can do’ attitude
  • Affinity towards working in a fast-paced, dynamic, challenging and constantly-changing environment
  • Willing to learn with Blueliv and progress together

Información extra

Estudios requeridos
Universidad, Máster
Localización
Barcelona
Horas a la semana
40 - 40
Tipo de contrato
Contrato temporal a tiempo completo
Salario
0.00€ por hora
Responsable de
Delivering equivalent services to final customers
Tipo de trabajo
Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Inglés, Francés, Español

Barcelona | Provincia de Barcelona | Trabajo de atención al cliente | Servicio a clientes | Servicio online | Contrato temporal a tiempo completo | Universidad | Máster

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