Warranty Specialist (Automotive)

Descripción del empleo

Our client, a leading automobile manufacturer, is recruiting for a Warranty Specialist (Automotive) to join their business in Spain.

Position Title:

Warranty Specialist (Automotive)

Position Type:

Permanent

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Bianca | +49 (0) 89 23 88 98 673

Job Description:

• The Warranty Specialist is responsible for the day to day administration, control, and analysis of warranty claims within the Spanish dealer network.
• Reporting to the Technical & Quality Manager, the role ensures warranty correctness, policy compliance, cost control, and timely resolution of dealer submissions, while supporting transparency and continuous quality improvement.

Responsibilities:

Warranty Claim Management

• Review and process dealer warranty claims for accuracy, completeness, and compliance with warranty policies.
• Validate labour operations, parts usage, and supporting documentation prior to approval or rejection.
• Ensure claims are handled within defined timelines and service level expectations.

Warranty Policy & Dealer Support

• Act as the primary warranty point of contact for the Spanish dealer network.
• Support dealers in correct application of warranty policies, procedures, and documentation standards.
• Provide clear guidance on claim rework, rejection reasons, and corrective actions.

Warranty Analysis & Cost Control

• Monitor warranty trends, repeat repairs, and abnormal claim patterns.
• Identify potential risks related to cost exposure, incorrect repairs, or misuse of warranty coverage.
• Escalate systemic issues and cost risks to the Technical & Quality Manager.

Technical & Quality Interface

• Work closely with Technical Support to ensure technical justification aligns with approved warranty outcomes.
• Support quality investigations by providing warranty data and analysis linked to field issues.
• Contribute to root cause analysis and continuous improvement initiatives.

Recalls & Service Campaign Support

• Ensure correct claim submission processes and reporting in line with campaign instructions.

Qualifications:

• 3+ years experience in automotive warranty administration, aftersales operations, or service support
• Strong understanding of warranty policies, dealer workflows, and cost control principles
• Good technical awareness of vehicle systems and repair processes
• High attention to detail with analytical and reporting skills
• Confident dealer communication and problem solving capability
• Fluent Spanish and English required

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Madrid

Tipo de contrato

Trabajo estudiantes

Publicado el

07-06-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español