Supply Chain & Customer Services Trainee - Sodastream Iberia

Descripción del empleo

Overview

As a Supply Chain & Customer Services Trainee at Sodastream Iberia, you will provide operational and analytical support to the Customer Service, Customer Care, Supply Chain, and Demand Planning teams.

This is a learning-focused role with no end-to-end ownership or final decision-making responsibility.
The objective is for the trainee to gain hands-on exposure to Sodastream's operations by supporting order follow-up, reporting, and coordination activities, always under the supervision of senior team members.

Responsibilities

Customer Service & Operations Support

• Supporting the follow-up of B2B and DTC customer orders and delivery status.
• Assisting in monitoring operational incidents, delays, and service performance.
• Supporting daily coordination with Customer Service, Supply Chain, Logistics teams, and 3PL partners.

Customer Care Support

• Supporting Customer Care activities (calls, emails, and tickets) under supervision.
• Assisting with basic tracking of:
• Ticket backlog
• Response times
• Basic customer service KPIs
• Supporting internal routing and follow-up of simple customer issues.

Demand Planning Support (non-decisional)

• Supporting Demand Planning activities, without ownership of the forecast, including:
• Updating demand planning files and trackers

• Preparing data for demand review meetings
• Performing basic analysis of demand vs actuals, under supervision

Reporting & Operational Tracking

• Preparing and maintaining operational reports, including:
• Order backlog
• Delivery performance
• OTIF and service KPIs
• Incident, complaint, and returns tracking
• Supporting the preparation of information for internal operational reviews.

Logistics Cost Support

• Supporting preliminary checks of 3PL logistics invoices, limited to:
• Basic data validation
• Comparison against agreed services and rates
• Identification of potential discrepancies for review by the responsible team

Support to Assigned Customers (advanced learning phase)

• After an initial learning and training period, the trainee may progressively support the operational follow-up of a limited portfolio of low-complexity customers, always under supervision, including:
• Order and delivery follow-up
• Internal coordination to resolve simple issues
• Support in basic service-level reporting for those customers
• Mandatory escalation of any relevant issue to the senior team.

Qualifications

Who we're looking for

• University degree completed or in progress in Supply Chain, Business, Logistics, Engineering, or a related field.
• Strong interest in operations, supply chain, and customer experience.
• Good analytical skills and attention to detail.
• Basic knowledge of Excel and reporting tools.
• Organized, proactive, and eager to learn in a team environment.
• Good communication skills.

Fluent Spanish and English required; Portuguese is a plus.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Alcobendas

Tipo de contrato

Tiempo completo

Publicado el

02-06-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No