FULLREMOTE - Business Support Specialist

Descripción del empleo

Capitole is one of the best IT consulting companies and the place you want to be. Why?

People in the center. We believe in a different model, more human, with the employee in the center of our company

Interesting projects. Cutting-edge technologies. Agile methologies

Happiness and low turnover rate

€1200 per year training budget

⌚ Flexible working hours

More than 900 skilled professionals, from more than 27 nationalities

Tailored career path

Monthly follow-ups. 360º continuous evaluation

Private health insurance

Flexible retribution program

♂ Wellhub: access to fitness, wellness, and mental health support

Processing of the work permit for you to come to Spain with your family

Technological communities

Lots of amazing events

Are you interested in joining us? Take a look at this opportunity

We are seeking a Business Support Specialist to join our team and help ensure the stability and efficiency of our sales processes and production systems while delivering high-quality user support.

100% Remote❗(Only Spanish Residents) - Fluent English (C1) + German language skills (valuable)

Key Skills

• Experience in sales, ideally within the automotive industry

• Familiarity with ticketing tools such as ServiceNow (SNOW)

• Background in IT or technical support (valuable)

• Experience using Confluence and Jira

• Knowledge of Signavio

Basic Skills and Knowledge

• Strong problem-solving skills with an agile mindset

• Ability to remain calm and effective under pressure

• Background in user or customer support

• Collaborative and team-oriented approach

• Solid understanding of complex business processes and comfort working with IT systems

• Proficiency in English

• Analytical thinking and attention to detail

• Ability to interpret system logs and monitor data effectively

✨Role and Responsabilities✨

• Analyze and resolve user (sales agents) reported incidents and respond to inquiries in a timely manner and ensuring user satisfaction

• Monitor production environments to identify and address potential issues, patterns and potentially root causes.

• Process Optimization by evaluating existing workflows, identifying inefficiencies and proposing enhancements of the current solution

• Identify potential process gaps that could enhance the agent sales process, and escalate to lifecycle.

• Create external documentation to reduce basic support requests and internal documentation to expand the knowledge base.

• Communicating effectively with stakeholders (mainly IT support) to convey complex business processes in understandable terms.

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The employee will adhere to information security policies:

-Will have access to confidential information related to Capitole and the project they are working on.

-Must comply with the security policies and internal policies of the company and the client.

-Must sign an NDA.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Cequelinos

Tipo de contrato

Trabajo estudiantes

Publicado el

20-05-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español