KYC Ops. CDD and Screening Lead

At ING we are looking for a talented and enthusiastic professional to join our Financial Crime Prevention Operations Team of FCP Tribe.

The responsibility of this team is to ensure all customer due diligence measures are met during the different CDD events (onboarding, CDD review, etc.), aligned with local and global standards and our way of working requires skills in process monitoring and reporting, teamwork, attention to detail, data mindset, accountability and proactivity.

Your key responsibilities:

As a lead you will manage together with your Team:

• Customer Due Diligence: Be responsible for conducting thorough due diligence on new and existing customers to ensure completeness and consistency of customer knowledge.
• Monitoring: Design, establish and oversee effective monitoring framework to ensure proper process performance and identify areas for improvement.
• Reporting: Design and implement comprehensive reports and dashboards to deliver actionable insights that drive decision-making.
• Projects: Engage in end-to-end projects, encompassing functional process design and testing, while effectively balancing efficiency, risk management and strong focus on customer experience.
• Results-oriented: Positively contribute to the achievement of departmental goals, fostering a culture of teamwork and continuous improvement.
• Team: Ensure a positive and collaborative work environment, driving the professional growth of team members by managing current and future skill sets, fostering the acquisition of new capabilities, and promoting the adoption of emerging technologies (including AI) to maximize efficiency and productivity.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role.

• Experience: 5+ years of professional experience in a similar role with proven expertise in projects, monitoring, and reporting along with CDD knowledge.
• KYC-CDD Know-How: Deep understanding of Customer Due Diligence regulation and practices.
• Education: University Degree.
• Language skills: Fluency in English & Spanish, both spoken and written.
• Team player: Ability to collaborate with cross-functional teams and stakeholders at all levels, with great communication skills, building solid and productive working relationships.
• Data Mindset: Strong analytical skills and data fluency, particularly with Excel and SQL. Experience with BI apps would be highly valued.
• Problem-solver: Advanced analytical and problem-solving capabilities, with the ability to tackle complex issues.
• Organization & Resilience: Robust planning, organizational, prioritization and time management skills, maintaining resilience and adaptability to address arising needs.
• Results orientation: Exhibit a “can do” attitude with focus on achieving set goals, managing complexity and thriving in dynamic environments.

What do we offer?

At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

• Be flexible my friend: Our model is all about flexibility and accountability. You determine together which days you work at home and which you come to the office.
• Restaurant card: So that thinking about what to have for lunch doesn’t take up your time or your cravings.
• Our house will be your home: In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service and much more.
• Health insurance: For you and all your family (spouse/partner and children).
• Life insurance: We help you protect what matters most to you.
• Flexible remuneration: Access to services such as nursery, transport card, training aids.
• Free company shuttle: We have 6 routes to get you to our office in Madrid comfortably.
• Banking benefits: Special loans with more beneficial conditions, special mortgage conditions after 6 months, and pension plan after 1 month.
• More vitality and more belonging: 360º care of the employee (physical, mental, social connection & purpose), physiotherapy service on site, clinics with professional athletes, Gympass service, and Employee Networks.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. We are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!