German Speaking Customer Advisor

Descripción del empleo

Accelerate your professional trajectory in the heart of Spain’s cosmopolitan capital. We are currently recruiting driven, German-speaking professionals to support a high-growth fintech initiative in Madrid. Whether you are an established finance specialist or a motivated talent looking to break into the sector, this role offers a premier entry point into a world-class international organization.

As a primary liaison for a prestigious financial institution, you will harmonize advanced digital banking platforms with high-touch, professional service, ensuring an elite experience for a global clientele.

The Mission: Redefining Financial Service

In this capacity, you will operate at the intersection of financial technology and strategic client relations:

• Multichannel Consultancy: Provide expert assistance via phone, email, and digital chat regarding account management, complex transactions, and platform navigation.
• Analytical Resolution: Proactively diagnose client challenges and deliver precise, high-impact solutions.
• Regulatory Integrity: Maintain uncompromising standards of data privacy and adhere to global banking protocols to ensure transactional security.
• Linguistic Synergy: Leverage your Spanish proficiency (B2 level) to interface with internal departments and navigate localized systems.

Professional Development & Onboarding

We prioritize your growth. Before assuming full responsibilities, you will complete an intensive, paid onboarding program designed to transition you into a Fintech Specialist:

• Phase I (Training): 5 weeks of immersive, foundational instruction.
• Training Hours: 09:00 – 15:00.
• Core Curriculum: Mastery of proprietary banking software, international financial regulations, and high-level communication strategies.
• Standard Operations: A consistent 35-hour work week following the certification period.

Work Environment & Scheduling

We offer structured flexibility to support a balanced lifestyle. Candidates may select a fixed shift prior to their commencement:

Shift Option

Hours (Local Time)

Morning

07:00 – 16:00

Afternoon

14:00 – 00:00

Night

22:00 – 07:00

Note: This is a 100% on-site role based in our state-of-the-art Madrid facility.

Candidate Profile

• Linguistic Mastery: Native or near-native fluency in German (C1/C2) complemented by professional Spanish (B2 minimum).
• Communication Excellence: A sophisticated verbal and written style tailored for a discerning corporate audience.
• Agility & Ambition: A resilient "can-do" attitude. While prior banking experience is valued, we prioritize potential and train for expertise.
• Legal Standing: Current residency in Madrid (or relocation-ready) with valid EU work authorization.

Compensation & Executive Benefits

• Base Salary: €22,800 Gross Annual.
• Performance Incentive: Up to €1,200 annual KPI-driven bonus.
• Health & Security: Comprehensive Private Medical and Life Insurance coverage.
• Career Trajectory: Clear internal pathways toward leadership roles, including Team Lead, Quality Assurance, or Corporate Trainer.
• Cultural Immersion: Experience a diverse, multicultural workplace in a city celebrated for its world-class culture and lifestyle.

Join the Future of Banking

If you are ready to define the next generation of digital finance, we invite you to submit your application today. Our talent acquisition team will contact qualified candidates for an initial screening.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Vitoria-Gasteiz

Tipo de contrato

Trabajo estudiantes

Publicado el

18-05-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español