Technical & Business Analyst

Descripción del empleo

The Technical & Business Analyst will provide end-to-end analysis and solution design for Digital Asset Management (DAM) solutions within the Sales & Marketing domain, with a strong focus on API-driven integrations across multiple channels and touchpoints.

This role acts as a key bridge between business stakeholders and engineering teams, translating business needs into clear, actionable, and testable technical specifications while ensuring the delivery of high-quality, compliant, and scalable solutions.

Key Responsibilities

• Partner closely with Product Owners to elicit, clarify, and document business and technical requirements, ensuring scope control and stakeholder alignment.
• Own API integration analysis for new and existing connections, including interface specifications and impact assessments.
• Coordinate and execute User Acceptance Testing (UAT) for major releases; prepare pilot user groups and consolidate feedback into structured improvement proposals.
• Drive incident triage and root-cause analysis across integrations and touchpoints, ensuring timely resolution and proper documentation in ServiceNow and Confluence.
• Support Agile ceremonies (backlog refinement, sprint planning, reviews) and maintain transparent documentation of changes, decisions, risks, and dependencies.
• Contribute to compliance and architecture documentation (e.g. LeanIX) and support annual checks (EPA, Mitigation) in collaboration with security stakeholders.
• Collaborate with external suppliers and internal teams to ensure API health, stability, and product quality.

Qualifications

Education

• Bachelor’s degree preferred in Computer Science, IT Engineering, Business Informatics, or Mathematics.
• Alternatively, Industrial Engineering or Business Administration.

Languages

• Fluent English (B2–C1) – mandatory
• German is a plus
• Additional languages are an advantage

Technical Knowledge

• Solid understanding of DAM platforms and content distribution architectures.
• Hands-on experience with RESTful APIs, JSON, authentication/authorization patterns, and integration testing.
• Familiarity with Jira or Asana (work management), ServiceNow (incident and demand management), and Confluence (knowledge and decision logging).
• Awareness of security topics and compliance documentation practices.
• Basic knowledge of cloud-native services and CI/CD concepts as applied to integration lifecycles.

Experience

• 3–5 years of experience in Technical or Business Analysis (or similar roles) within Digital Marketing IT environments, ideally with DAM solutions.
• Proven experience coordinating API-based integrations across multiple systems and vendors.
• Strong background in UAT coordination, writing clear user stories, acceptance criteria, and test cases.

✈ Travel Availability

• Willingness to travel internationally (approximately 5%).

Skills & Competencies

• Analytical, structured, and detail-oriented mindset.
• Excellent problem-solving and documentation skills.
• Strong stakeholder management abilities across business and engineering teams.
• Clear and confident communication and presentation skills, capable of translating complex topics into simple terms.
• Proactive, autonomous, and adaptable in a fast-paced environment.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

San Sebastián de los Reyes

Tipo de contrato

Trabajo estudiantes

Publicado el

16-05-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español