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French Team Leader in Customer Service en Barcelona, Cataluña

Descripción del empleo

For our Customer Service Center in Barcelona we are looking for a French Team Leader  
 
H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! Today Customer Service has around 1800 employees globally and has established 9 Customer Contact Centers around the world, so far.  
 
Are you a fashionable leader who is ready to coach and inspire a team at the heart of the customer service of H&M? THEN WE ARE LOOKING FOR YOU!
 
Work Description
As a Team Leader your main responsibility is to coach a group of Customer Service Agents who help our customers with all their questions. You are part of the Team Leader team and report to the Center Operation Manager.

• Manage a team of approx. 16 colleagues

• Encourage your colleagues by constructive feedback

• Execution of feedback process and development for CS agents ensuring the employee relation responsibilities are fulfilled

• Analysis of reports and increase of team figures by coaching

• Administrative tasks

• Execution of team meetings

• Check-up and improvement of your teams quality by monthly talks

• You represent H&M in a positive way and are a role model for your colleagues in everything you do


Who are we looking for?

You have great interest in developing people and in customer service. You have a clear vision about what great customer service is and how you want to develop this in the future. You are a good role model who lives up to H&M’s values and you are fashion minded.

Also you have/are

• Clear and convincing in communicating with the team

• A positive and coaching attitude, and always willing to learn and improve

• Accurate and precise in your work

• Keep a clear head even in stressful situations

• Goal and result focused and meet deadlines

• Able to delegate tasks in an appropriate and useful way

• Previous experience leading teams at least 1 year

• Excellent level in French, very good English both written and spoken. Further foreign language competence are a plus



 

 

Información extra

Status
Inactiva
Localización
Barcelona, Cataluña
Tipo de trabajo
Estética, Atención a clientes, Cajero
Carnet de conducir
No
Vehículo
No
Carta de motivación
No

Trabajo de atención al cliente | Trabajo de cajero | Trabajo de estética