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French Team Leader in Customer Service en Barcelona, Cataluña

Descripción del empleo

For our Customer Service Center in Barcelona we are looking for a French Team Leader  
H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! Today Customer Service has around 1800 employees globally and has established 9 Customer Contact Centers around the world, so far.  
Are you a fashionable leader who is ready to coach and inspire a team at the heart of the customer service of H&M? THEN WE ARE LOOKING FOR YOU!
Work Description
As a Team Leader your main responsibility is to coach a group of Customer Service Agents who help our customers with all their questions. You are part of the Team Leader team and report to the Center Operation Manager.

Manage a team of approx. 16 colleagues

Encourage your colleagues by constructive feedback

Execution of feedback process and development for CS agents ensuring the employee relation responsibilities are fulfilled

Analysis of reports and increase of team figures by coaching

Administrative tasks

Execution of team meetings

Check-up and improvement of your teams quality by monthly talks

You represent H&M in a positive way and are a role model for your colleagues in everything you do

Who are we looking for?

You have great interest in developing people and in customer service. You have a clear vision about what great customer service is and how you want to develop this in the future. You are a good role model who lives up to H&M’s values and you are fashion minded.

Also you have/are

Clear and convincing in communicating with the team

A positive and coaching attitude, and always willing to learn and improve

Accurate and precise in your work

Keep a clear head even in stressful situations

Goal and result focused and meet deadlines

Able to delegate tasks in an appropriate and useful way

Previous experience leading teams at least 1 year

Excellent level in French, very good English both written and spoken. Further foreign language competence are a plus



Información extra

Barcelona, Cataluña
Tipo de trabajo
Estética, Atención a clientes, Cajero
Carnet de conducir
Carta de motivación

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