Claims Specialist — Claims Department

Descripción del empleo

Job Title: Claims Specialist — Claims Department

Location: Barcelona, Spain (C.A.R. Consulting Group Reporting HQ) — presencial / occasional travel in Europe

Reports to: Head of Claims

Global marine & automotive consultants and surveyors operating in 52 countries with 300+ employees and over 14M vehicle inspections per year.

Market leader focused on automotive risk management, integrity, continuous improvement and a positive team culture.

Technology-driven: carpodX (mobile inspection tunnel) and carlogics (web-based claims & inspection platform) are used across our global network.

We are looking for a motivated and detail-oriented Claims Specialist to join our Automotive Claims team.

This is a development role designed to prepare the selected candidate to take over the responsibilities of a team member who is retiring in one year.

During the first months, the position will be part-time, allowing the candidate to receive structured training and progressively assume responsibilities.

After this training period, the role will transition to full-time, with the expectation that the candidate becomes the right hand of the Head of Claims, managing claims independently and supporting the department in daily operations.

The role involves end-to-end claims processing, liability assessment, repair-cost analysis, settlement support and data-driven claims consulting, using our internal systems (carlogics) and image evidence from carpodX/carPod mobile inspections.

• Receive, triage and register claims in our internal system CarLogics; link claims to VIN inspection data and CarPodX image sets.
• Investigate incidents: review inspection photos, timestamps and metadata; obtain repair estimates; support liability assessments between parties (OEMs, carriers, terminals, insurers).
• Support repair-cost analysis and invoice validation; help prepare settlement proposals and communications with customers, repairers and insurers.
• Coordinate with internal surveyors, superintendents and technical teams for complex or on-site verifications.
• Maintain accurate claim files and status updates in CarLogics; contribute to periodic reports and loss analyses.
• Identify and escalate recurring issues to Consultants for risk-management and quality-improvement initiatives.
• Ensure compliance with company procedures, OEM reporting standards and data security requirements.

• Bachelor’s degree or equivalent background in insurance, automotive engineering, logistics, risk management or related fields is desirable.
• Prior experience in claims, logistics, automotive, insurance or administrative roles is valued, but not mandatory.
• Strong analytical mindset and attention to detail.
• Good communication skills and willingness to learn negotiation and claims-handling techniques.
• Fluent English is essential; additional languages are a plus.
• Comfortable working with digital tools and willing to learn our proprietary systems.

• A one-year structured training program, initially on a part-time schedule, to fully prepare you for the role.
• After the training period, transition to a full-time position replacing a retiring team member.
• The opportunity to grow into a key position within the department, eventually becoming the right hand of the Head of Claims.
• Work within a global, technology-leading team influencing OEM/logistics processes.
• Access to proprietary tools (carpodX, carlogics) and continuous professional development.
• Career progression, involvement in quality-improvement projects and industry workgroups.
• Competitive salary and benefits (details to be discussed), plus occasional international travel.
  

Please send:

• Your CV and brief cover note highlighting your motivation and any relevant experience

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

26-04-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español