Customer Service Agent (German team) en Barcelona

Descripción del empleo

The company:

Since 1992, MST is the leader in
Global BPO Contact Center Services with high added value for the midmarket

We are the company with the largest growth
sector, 22% in the last 3 years. We form a holding company comprising 10 firms
specialized by industry, allowing our customers to get a solution tailored to
your needs.

Do you speak German and are you looking for a job in Barcelona? Check this
out!

The Job:

In this position, you will be responsible for ensuring excellent customer
service to the German market, creating exceptional value and solving any issues
to deliver a consistent quality of service.


The main responsibilities involve:

• Manage effectively
  all incoming queries in a customer service environment
• Respond to incoming
  calls and emails from enterprise clients
• Gather information
  from customers, ensure resolutions of queries, and troubleshoot technical
  issues
• Maintain client
  relationships through product support over the phone
• Provide high-quality service
• Record all required
  data elements in CRM to provide a good follow-up and qualitative support

Requirements:

• Language skills:
  native level of German + fluency in English
• Good technical
  skills and knowledge preferable
• Interest in and
  willingness to learn and apply new technologies
• Very good
  communication skills
• Ability to operate
  in high pressure situations
• Team player,
  enthusiast and self-starter
• Analytic and problem-solving skills
• Customer- and quality-oriented