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Customer Service Agent (German team) en Barcelona

We are looking for a helpdesk to join our german team in Barcelona

Lo que vas a hacer

The company:

Since 1992, MST is the leader in
Global BPO Contact Center Services with high added value for the midmarket

We are the company with the largest growth
sector, 22% in the last 3 years. We form a holding company comprising 10 firms
specialized by industry, allowing our customers to get a solution tailored to
your needs.

Do you speak German and are you looking for a job in Barcelona? Check this

The Job:

In this position, you will be responsible for ensuring excellent customer
service to the German market, creating exceptional value and solving any issues
to deliver a consistent quality of service.

The main responsibilities involve:

  • Manage effectively
    all incoming queries in a customer service environment
  • Respond to incoming
    calls and emails from enterprise clients
  • Gather information
    from customers, ensure resolutions of queries, and troubleshoot technical
  • Maintain client
    relationships through product support over the phone
  • Provide high-quality service
  • Record all required
    data elements in CRM to provide a good follow-up and qualitative support


  • Language skills:
    native level of German + fluency in English
  • Good technical
    skills and knowledge preferable
  • Interest in and
    willingness to learn and apply new technologies
  • Very good
    communication skills
  • Ability to operate
    in high pressure situations
  • Team player,
    enthusiast and self-starter
  • Analytic and problem-solving skills
  • Customer- and quality-oriented

Qué ofrecemos:

  • Buen ambiente
  • Salario y otros
  • Ambiente internacional

Qué es lo que pedimos

  • Mínimo secundaria (ESO) requerido
  • English
  • German
  • Customer care

Información extra

Estudios requeridos
E.S.O, Bachillerato, Módulo de grado medio, Módulo de grado superior, Universidad
Tipo de contrato
Tiempo completo
Entre 15,000€ y 18,000€ por año
Responsable de
incidencias y atención al cliente
Tipo de trabajo
Atención a clientes
Carnet de conducir
Carta de motivación
Inglés, Alemán, Español

Barcelona | Provincia de Barcelona | Trabajo de atención al cliente | Servicio a clientes | Helpdesk | Tiempo completo | E.S.O | Bachillerato | Módulo de grado medio | Módulo de grado superior | Universidad

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