Customer Service Agent (German team) en Barcelona

Lo que vas a hacer

The company:

Since 1992, MST is the leader in
Global BPO Contact Center Services with high added value for the midmarket

We are the company with the largest growth
sector, 22% in the last 3 years. We form a holding company comprising 10 firms
specialized by industry, allowing our customers to get a solution tailored to
your needs.

Do you speak German and are you looking for a job in Barcelona? Check this
out!

The Job:

In this position, you will be responsible for ensuring excellent customer
service to the German market, creating exceptional value and solving any issues
to deliver a consistent quality of service.


The main responsibilities involve:

• Manage effectively
  all incoming queries in a customer service environment
• Respond to incoming
  calls and emails from enterprise clients
• Gather information
  from customers, ensure resolutions of queries, and troubleshoot technical
  issues
• Maintain client
  relationships through product support over the phone
• Provide high-quality service
• Record all required
  data elements in CRM to provide a good follow-up and qualitative support

Requirements:

• Language skills:
  native level of German + fluency in English
• Good technical
  skills and knowledge preferable
• Interest in and
  willingness to learn and apply new technologies
• Very good
  communication skills
• Ability to operate
  in high pressure situations
• Team player,
  enthusiast and self-starter
• Analytic and problem-solving skills
• Customer- and quality-oriented

Qué ofrecemos

• Buen ambiente
• Salario y otros
• Ambiente internacional

Solicitar

¿Piensas que eres el candidato perfecto? ¡Puedes hacer click en 'Solicitar esta oferta' y te contactaremos lo antes posible!

Información extra

Status

Inactiva

Estudios requeridos

Universidad, Módulo de grado medio, Módulo de grado superior, E.S.O, Bachillerato

Localización

Barcelona

Tipo de contrato

Tiempo completo

Salario

Entre 15.000€ y 18.000€ Al año

Responsable de

incidencias y atención al cliente

Tipo de trabajo

Atención a clientes

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Inglés, Alemán, Español