Product Development en MADRID, ES

VISION

Guarantee best in class customer experience providing global and innovative solutions, excelence in customer operations, being a transformer team and showing our best personal insight

MISION

Leading Service development and Transformation Projects, maximizing customer satisfaction and cost efficiency through end to end service evaluation and operations improvement plan

Purpose & Scope

• Lead  virtual team developing  end to end Service Developments and Special Projects across the company:  MNCs, Corporate and Wholesale market

• Understand market needs and identify opportunities

• Plan, control and follow-up of  developments requested by internal/external  Clients as well as lifecycle management.

• Team engagement with other colleagues in B2B Customer Service & Operations (Global Network & Platforms, IT, Global Architecture Transformation &Customer Experience) and Multinational Business Unit (Product Marketing, Presales/Sales…)

• End to end  Quality management of the developments.

• Manage, conduct and assure end-to-end Project delivery, according to the P&S roadmap.

• Ensure the P&S roadmap on-time delivery with a permanent contact with all the stakeholders, addressing any priority changes

• Collaborate on defining the P&S budget and define business tracking KPIs for the services under its responsibility.

• Manage customer satisfaction and expectations to include them into the service definition & execution

• Manage the product/service development team (Technical responsible, Integration Manager…), being the final accountable person to execute the project scope in time, quality and budget.

• Lead the Governance process during project development ensuring.

                > High level issues are escalated appropriately

                > Change management processes are reinforced

• Ensure project deliverables are assumed by the receiving departments

• To elaborate the Time Plans and prepare economic valuations: based on the suppliers quotations and contributions from the technical team members.

• Produce and guarantee availability of all necessary documentation and materials needed (technical document, service manual, commercial procedure, service operations manual, …)

• To lead the interaction between technical, process and IT areas (Global and Local).

• Create regular updates on business performance for senior management

• To ensure a consistent level of service is delivered according to the best-in-class standards

Also required:

• Project managemente through standards (PMI, ITIL, eTOM), Quality  (Lean  Six Sigma, etc) and  AGILE methodologies

• Ability to lead, participate and produce UAT/Testing plans.

• Global IT architecture TBSOLUTIONS knowledge desired (FAST, SF BI-EN/INFINITY, IRB, DW, PANGEA, NSIM, INFOVISTA, BSM, RoD, Tableau, ARAMIS, CTI- Navita).

• KPIs and  SLO-SLA’s management

• Technical knowledge for systems configuration in  TBSOLUTIONS systems  (SalesForce, Netcracker, IRB, DW, PANGEA, NSIM, INFOVISTA, BSM, RoD, Tableau, ARAMIS, CTI- Navita).

• Programming lenguages desired (Visual Basic .NET,  Java, C/C++/C#, Python, J2EE, HTML, XML, etc.).

    Engineering degree, Information Systems Degree. Business Administration & Economics desirable.

o UCC & VAS

o Wholesale l IP-TDM (Networking ERICSSON e ITATEL, y BSS SUBEX, ASCADE y TELARIX Mandatory)

o IPX Networking

o Connectivity Services

o Mobility services

Global IT architecture TBSOLUTIONS knowledge desired (FAST, SF BI-EN/INFINITY, IRB, DW, PANGEA, NSIM, INFOVISTA, BSM, RoD, Tableau, ARAMIS, CTI- Navita).

• KPIs and  SLO-SLA’s management

• Technical knowledge for systems configuration in  TBSOLUTIONS systems  (SalesForce, Netcracker, IRB, DW, PANGEA, NSIM, INFOVISTA, BSM, RoD, Tableau, ARAMIS, CTI- Navita).

• Programming lenguages desired (Visual Basic .NET,  Java, C/C++/C#, Python, J2EE, HTML, XML, etc.).

At least 5 years of experience in Service Development working in  various of the following  areas:

>Video Conferencing and Telepresencia

> Web Conferencing

> Telefonía TDM and SIP Trunking

> UCC (On-Prem, Hibridas y Full Cloud) con tecnologías lideres (CISCO, MSFT, BSFT, ACME, etc); así como Integración Multiservicio con servicios de DATOS (VPN MPLS, INTERNET IP-SEC, LAN, etc)

> WebRTC

>  International Wholesale Voice IP-TDM (Networking ERICSSON e ITATEL, y BSS SUBEX, ASCADE y TELARIX Mandatory)

> IPX Networking

> EMM (Enterprise Managed Mobility) & Telecom Expense Management Tools

>Mobile Communications (Voz, Datos, Mensajería A2P, P2P, comunicaciones multicanal…)

> Mobile Security: MDM (Mobile Device Management), MTP (Mobile Threat Protection)

Negotiation skills, ability to interface with external providers and various international teams and product management experience.

Spanish (Fluent/Native), English (Highly Proficient), Portuguese (Desirable)