L1 Customer Support (French Speaker)

Descripción del empleo

What is nazaríes intelligenia?

nazaríes intelligenia is a Spanish company focused on the development and service of software products. Its three lines of business help our clients to have a long term technological partner.

From the engineering division we improve and develop the software products used by thousands of people, from the customer success division we accompany the clients who must use these products, which includes the implementation of solutions, translation and technical support, and with all this knowledge we develop the third division, which consists of our own product on industry 4.0 to capture, store, work and visualize the data of any physical device, mainly focused on the industrial world and with special emphasis on the agro-industry.

Who are we looking for?

The product quality, the customer satisfaction and our team’s professionalism make the difference. With the aim to deliver our highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset. We are looking for a Spanish and French speaking technical support agent to provide expertise service for IT project based in Granada. (A medium level of English is assumed).

What will your responsibilities be?

• Providing Customer Support services to customers by telephone, or e-mail providing a satisfactory solution to the customer’s inquiry and to exceed his/her expectations in doing this.
• Working together with international teams to constantly keep your knowledge up-to-date.
• Making sure that the customer is satisfied with the whole customer service experience, every time.
• Research, diagnose, record, and analyse Customer issues with accurate solutions.
• Have high speed Interactions with Development Team
• Work closely with Level 2 Support Team.

What requirements do we seek?

• You are fluent in French (English assumed), speaking and writing.
• You have experience in technical support (it´s a big plus!)
• You have existing knowledge of hardware, networking, routers and mobile devices.
• An IT – or other relevant technical education is a big plus.
• You are a quick learner, and are open to working with new technologies and products.
• You are flexible, a strong communicator, good at multitasking and problem solving.
• You are available for a long term position.

What we offer

✔A professional and multicultural working environment with people from all over the world.

✔An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise.

✔All the required software, tools and database.

✔A fixed contract focused on a long-term relationship.

✔Health Insurance

✔24 days of vacation + December 24th and 31th.

✔Restaurant tickets.

✔Online training financed from 50% to 100% (Languages, AWS, Oracle, Azure, Languages)

Last but not least, team drinks a few times a month.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Granada

Tipo de contrato

Trabajo estudiantes

Publicado el

22-02-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español