Lo que vas a hacer
- We have an exciting opportunity for an Engagement Specialist with native-level Spanish to work with our brilliant Services team on a on a project-by-project basis. This involves work on rapid-start, short-term projects to support our clients with responding to their customers during campaigns and spikes in activity. As this work operates on a project-by-project basis, we are looking for candidates who are flexible and comfortable to be working on a casual basis. In addition to engagement work, you may also be required to carry out some moderation work of our clients' social media platforms.
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"What's an Engagement Specialist?" We like to think of our Engagement Specialists, along with our Moderators, as our knights in shining armour! They protect our clients' brands and make sure their reputation is kept safe at all times; they provide meaningful customer relationships, while being aware of any potential issues on the social media platforms.
- Our Moderators and Engagement Specialists work on a freelance, project-by-project basis, so we are looking for people who are flexible, and feel comfortable working on a casual basis, as and when needed.
Qué ofrecemos
- We offer training and a flexible schedule, as you'll work from the comfort of your own home. Even better, you'll work amongst a multicultural team and with some of the world's biggest brands, such as Lego, MTV, Toyota, Oreo, Gatwick Airport, KLM, Primark, and many more. We provide the opportunity to build up your experience as part of an incredible team.
- This is a great opportunity for anyone who want to gain experience within the social media industry and build a career.
Qué es lo que pedimos
- University studies
- Experience either in Social Media, Customer Service, translation, copywriting, writing,
- You will have a good understanding of written and spoken English, in addition to your native-level Spanish.
- Your background experience comes from either engagement, social customer care, moderation, and/or community management. If you have worked with any automobile clients, that's a strong plus!
- You are confident with digital technology, and you know the latest trends in social media like the back of your hand. Most importantly, you'll have sound judgement and brand awareness, as you have to make sure posts respond in accordance with our client's policies and guidelines.
Working Hours
The person that we are looking for must be able to be available especially Saturday, Sunday and Monday.
Solicitar
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Información extra
Key Accountabilities
- Effective interaction with our clients' consumers, following their social media strategy, brand guidelines, and tone-of-voice guidelines
Key Responsibilities
- Work autonomously to deliver an effective service for our clients, across a variety of social media channels
- Understand the client's social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
- Respond to complaints, queries, and to engage with the online audience
- Be responsible for the reputation of the brand online
- Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
- Collate and share feedback and insights gained from social media management of the client's channels
- Complete shift reports (internal reports) accurately and on time
Skills and Experience
- You'll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
- Commercial community and social media management experience, either with a brand, or digital agency
- Native-level Spanish, and fluent English
- Attention to detail is a must, as you'll be publishing content publicly online
- Experience of using Facebook, Twitter, Instagram, YouTube, and Google+; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
- Adept at collating and analysing social media data for client reports
- In-depth knowledge of social media platforms and their audiences
- Confident using, and learning about, new social media technology
How to Apply
If all this sounds like you, simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won't be able to process your application:
- Details of your experience in social media
- Details of your customer service experience
- If you are happy to work on a flexible schedule
- Why you are interested in being part of our team at The Social Element
Note: This opportunity is for great for candidate with superb Spanish language skills and passion and knowledge of Social Media. You can be located anywhere in the world as long as you can do the working hours that we offer.
- Status
- Inactiva
- Estudios requeridos
- Universidad
- Localización
- Madrid
- Horas a la semana
- 1 - 10
- Tipo de contrato
- Fines de semana
- Responsable de
- Customer service
- Tipo de trabajo
- Marketing / Publicidad, Medios (TV, cine, radio) / Editoriales, Atención a clientes
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- Sí
- Idiomas
- Inglés, Español
