This role has scope for further career development within an important IT multinational company. Our client is a world’s leading IT company, with presence in over 70 countries on six continents. We are looking for Spanish , German , French , Flemish, Dutch , Swedish , Danish , Finnish , Norwegian and Portuguese native speakers: RENEWALS EXECUTIVE (MADRID)
As part of the Renewals Team, the candidate will manage all requests for service maintenance renewals. The Executive role is responsible for account & opportunity management, customer negotiation & sales closure against a team and personal target. The role will provide regular forecast data both internally & externally, and have the ability to learn corporate systems & service processes in order to manage and be responsive to customer requirements.
DUTIES & RESPONSABILITIES:
General tasks: Act as cover for other team members as and when required. Establish productive vendor relations. Ensure quality of service to customers. Take on ad-hoc projects as and when requested by the management team. Attend relevant training. Attend all required internal and external meetings when requested. Maintain and develop own knowledge of the company and vendor product portfolio
• Native speaker in one of these languages: English, German, French, Dutch, Swedish, Danish, Finnish, Norwegian, Portuguese, or Spanish
• Strong understanding of Customer Relationship Management. Sales negotiation skills
• Understanding & delivering the “best in class" customer service at all times.
• SAP & Sales Force
• General knowledge of networking and communications technology
• Ability to use standard software: MS Office Applications & Database software
• Calculate and maintain minimum profitability requirements on a transaction level
• Business level of English (B2, C1, C2) + Native speaker in one of these languages: Spanish , German , French , Flemish , Dutch , Swedish , Danish , Finnish , Norwegian and Portuguese
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