Customer Service Assistant

Descripción del empleo

Company Description

Ekseption is a multi-brand luxury boutique in Madrid’s exclusive Salamanca district. We sell a selection of carefully curated RTW, leather goods, accessories, home objects and beauty products. We work with established luxury brands and emerging designers. We are looking for a customer care agent to join our team to support our e-commerce team in a client-facing position.

Key Responsibilities

• Ensure correct and prompt customer order processing, including but not limited to quality control, logistical matters, package preparation, and correct payment processing
• Handle customer product returns, interacting with the finance team, and confident to manage any return issues
• Ensure constant update of e-commerce data, including customer and order master data
• Monitor and handle client requests via phone, live chat, email, and WhatsApp
• Prepare weekly client communication of new arrivals, restock, etc.
• Maintain a comprehensive understanding of our products to better assist customers and ensure customer satisfaction
• Support with product management functions such as, but limited to writing detailed description in Spanish and English, categorizing products, ensuring accurate sizing information and color filters, etc.
• Support with daily activities and ad hoc tasks as they arise

Qualifications

• Flexible and able to adapt easily, self-starter who can work on a small team
• Experience working with ERP systems and analytical skills
• Customer-oriented mindset with problem-solving abilities
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Computer proficient with Microsoft Office (Excel)
• Knowledge of English and Spanish is a must (both written and spoken). Please abstain from applying if you do not speak English fluently. 

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Madrid

Tipo de contrato

Trabajo estudiantes

Publicado el

10-01-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español