ORDER TO CASH -English & Dutch

Descripción del empleo

KEY RESPONSIBILITIES

Order Management & Follow-up

• End-to-end management of the order lifecycle, ensuring accuracy of data, commercial terms and invoicing.
• Daily monitoring of order flows and proactive issue management.
• Cross-functional coordination with Supply Planning, Logistics, Finance, Sales and Marketing to ensure smooth execution.

Customer Communication & Service

• Main point of contact for customers regarding order status, deliveries and issues.
• Efficient handling of multi-channel requests (email/phone) and incident resolution.
• Support to Account Managers and management of customer onboarding in internal systems.

Incident Management

• Logging and follow-up of customer complaints and delivery issues.
• Coordination with warehouses and logistics providers to ensure timely resolution.
• Management of returns, replacements and communication of corrective actions.

Reporting & Continuous Improvement

• Update and maintenance of data in ERP and CRM systems.
• Preparation of performance reports (KPIs, OTIF, order quality, lead times).
• Participation in process optimization initiatives and support for new tool implementations.

UK Order-to-Cash Project

• Support in the implementation of the project while ensuring service continuity.
• Validation and update of the UK customer database.
• Coordination with the local UK team and occasional travel to London.

SELECTION REQUIREMENTS – ESSENTIAL (UK-SPECIFIC)

• Languages: English and Dutch.
• Residence: Long-term residence in Barcelona or surrounding areas.
• Strong customer service orientation with excellent interpersonal skills.

DESIRABLE REQUIREMENTS

• University degree in Business Administration, Supply Chain or a related field.
• Minimum of 2 years’ experience in Customer Service, Order Management or Supply Chain support roles.
• Previous experience in multinational environments and/or the pharmaceutical sector will be a plus.

PERSONAL ATTRIBUTES & SKILLS

• Proactive, solution-oriented profile with a strong team spirit.
• High sense of responsibility and accountability.
• Ability to remain calm under pressure with strong problem-solving skills.
• Knowledge of Spanish will be valued.
• Solid understanding of the Order-to-Cash process.
• Proficiency in ERP systems (SAP, Oracle) and MS Office tools.

CONDITIONS

• Salary: €35,000 + 3% variable bonus (highly administrative role).
• Location: Office-based role in Barcelona.
• Remote work: 1.5 days per week.
• Office working hours.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

08-01-2026

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español