Entry Level Customer Success (full time, hybrid)

Descripción del empleo

The Company

• A company in our network is a fast-growing software organisation that places customer satisfaction at the very heart of its business strategy.
• They are well-regarded for their inclusive culture and commitment to employee well-being, offering a comprehensive benefits package and a vibrant workspace.
• Recognising that their team is their greatest asset, they invest heavily in learning and development programmes to help staff progress rapidly.

The Role

• A company in our network is looking for a communicative and solution-oriented individual to join their Client Services team as a Junior Customer Success Executive.
• This role is an exceptional opportunity for a graduate or entry-level candidate to learn how to manage client portfolios and drive customer loyalty without the pressure of cold selling.
• You will serve as the voice of the customer within the business, ensuring that every client gets the maximum value from their investment.

How to Apply - Escape the AI trap

The job market is flooded with AI-generated CVs, making it nearly impossible to stand out. In fact, most applications never make it past the automated filters. Everyone looks great on paper, which is why 79% of hiring managers now want to see a video introduction.

Give yourself the competitive edge with Tangent:

• The CV Is Dead: Differentiate yourself from thousands of generic, AI-written CVs by showcasing your real personality and skills via video.
• Stand Out: Beat 99% of the competition and pioneer the future of hiring before everyone else.
• Get Free Interview Coaching: Tangent also connects you with over a 1000 industry mentors who provide free, personalised 1:1 coaching on your CV, applications, interview skills and even salary negotiations.
• Secure & Private: We provide a safe and confidential space to showcase your video and manage applications.

Responsibilities:

• Client Onboarding: Guiding new customers through the initial set-up and training process to ensure a smooth adoption of the platform.
• Relationship Management: Building and maintaining strong, long-lasting partnerships with key stakeholders through regular check-in calls and email correspondence.
• Issue Resolution: Acting as the first line of support for client queries, troubleshooting basic issues, and escalating complex technical problems to the engineering team.
• Customer Advocacy: Gathering feedback from users and presenting these insights to the Product team to help shape future feature developments.
• Account Health Monitoring: Analysing usage data to identify clients who are under-utilising the software and proactively reaching out to offer additional support.
• Product Expertise: Becoming a subject matter expert on the company’s services to provide best-practice advice and tips to the user base.

Información extra

Status

Inactiva

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español