Danish Speaking Customer Advisor en Barcelona

Descripción del empleo

You've got it. Here is the visually enhanced job description, presented without the table/box format in the "Language & Technical Skills" section, using bullet points for clarity instead.

Danish-Speaking Customer Service Representative for Booking

This is an exceptional opportunity for an empathic, solution-driven professional to join a leading global support team, dedicated to bridging the gap between international travelers and Accommodation partners worldwide. The role centers on providing world-class customer service while operating in a dynamic, multicultural environment.

Role and Core Mission

As a Customer Support Advisor for Booking, your primary mission is to ensure a high level of customer satisfaction by becoming a vital link in the travel ecosystem. This involves a deep commitment to listening and understanding customer needs—whether from a traveler with a complex booking issue or a hotel supplier needing clarification.

The daily work revolves around clear, accurate, and prompt communication, mainly delivered via email and phone.

Key Responsibilities:

• Mediation and Resolution: Actively listening and responding to travelers and accommodation suppliers, acting as a mediator to resolve issues related to bookings, services, and policies.
• Inquiry Clarification: Providing accurate information and clear explanations regarding service features, payment procedures, and technical requirements.
• Process Adherence: Following established protocols and processes precisely to ensure consistency and quality across all customer interactions.
• Problem-Solving: Applying a solution-driven mentality to tackle tricky customer problems effectively and efficiently, always aiming for a positive outcome.

Essential Requirements and Professional Traits

The ideal candidate possesses a unique blend of linguistic mastery, technical affinity, and a positive, flexible attitude.

Language & Technical Skills

• Linguistic Fluency: Native-level Danish (C2) is mandatory, paired with advanced English proficiency for internal team communication and global systems interaction.
• PC Proficiency: Comfort and competency with user-friendly PC skills (e.g., Microsoft Office 365), and the ability to quickly master internal platforms and CRM Database systems.
• Industry Affinity: A strong comfort level with online Accommodation platforms and the travel technology space is highly valued.

Mindset and Inter-personal Skills

• Communication Excellence: Exceptional inter-personal skills, both written and spoken, allowing for clear, supportive, and professional exchanges with a diverse global clientele.
• Goal and Solution Orientation: A problem-solving mentality coupled with a goal-oriented work approach to find practical and effective solutions for every challenge.
• Adaptability: An open mind that welcomes changing priorities and business processes within a fast-paced industry. Experience in a customer service or contact center environment is a significant advantage.

Career Growth and Desirable Competencies

The company fosters an environment built on continuous improvement and personal development.

Core Professional Competencies Valued:

• Emotional Intelligence: The ability to understand and manage your own emotions and those of others is key to fostering positive relationships.
• Collaboration & Open Mindedness: Working effectively with colleagues and appreciating diverse perspectives to achieve common goals.
• Process Excellence: A systematic approach to improving organizational processes to boost efficiency and service quality.
• Critical Thinking: Evaluating information and arguments to make informed and effective decisions based on data insights.
• Entrepreneurship: A mindset characterized by innovation, creativity, and a proactive approach to problem-solving.

Contract, Compensation, and Benefits Package

This comprehensive package is designed to support a work-life balance while offering a competitive start in a long-term career path.

Contract and Compensation:

• Work Schedule: Full-time contract of 38.5 hours per week, covering Monday to Sunday, with a rotating shift schedule within the 09:00 - 20:00h window.
• Time Off: Employees receive 2 fixed days off per week and 27 working days of paid holidays per year.
• Salary: The compensation offered is 22.249 € gross per year.
• Career Path: The position begins with a Temporary Contract with the strong potential to evolve into a Permanent contract for a long-term commitment, based on ongoing business needs and performance.

Employee Benefits:

• Health and Wellness: Free private health insurance after securing a permanent contract.
• Work-Life Support: Flexible remuneration options for nursery school transport are available after the probation period.
• Training & Development: Structured 3 weeks of initial training followed by continued personal coaching to ensure success and career growth.
• Culture & Location: Join a dynamic multicultural and international working environment located in modern office spaces near the Westfield Glories shopping mall (easily accessible via public transport).
• "Feel Good" Program: Enjoy a vibrant company culture with perks like Spanish lessons, fun quizzes, and free group activities (running, beach volleyball, roller skating).

The company is committed to Diversity, Equity & Inclusion, ensuring a global family environment that embraces all backgrounds and never discriminates based on any difference.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

02-12-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español