PLC Programmer en Barcelona

Descripción del empleo

Customer Support Technician – Controls.

We are looking for a Customer Support Technician – Controls to join our team. In this role, you will provide technical support to clients both remotely and occasionally on-site, ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Ensure the reception, processing, and documentation of issue reports within first- and second-level support.
• Take ownership of customer issues and manage them through to resolution.
• Investigate, diagnose, and resolve technical problems in automation and controls systems.
• Provide support in rotating shifts (morning/afternoon/evening) covering the time window from 6:00 to 22:00, plus active on-call duty for emergencies (response within 30 minutes).
• Escalate issues according to established procedures when required.
• Generate and maintain technical documentation.
• Perform modifications and updates to existing installations.
• Travel to customer sites when necessary (up to 30%).

Requirements – Education & Soft Skills:

• Languages: Spanish (high level) and English (intermediate). Additional French or German is an advantage.
• Excellent communication skills and customer orientation.
• Team player, proactive, self-sufficient, and persistent.
• Commercial awareness and ability to understand customer needs.
• Commitment to continuous learning and willingness to train others.
• Bachelor’s degree in Electrical Engineering, Industrial Electronics, Automation Control Engineering, or equivalent.
• Valid driving license.

Technical Skills:

• Solid knowledge and hands-on experience with SIEMENS Simatic Step 7 and TIA Portal.
• Experience with visualization systems (WinCC, WinCC Flexible, Zenon).
• Knowledge of servo and frequency inverters (Lenze, SEW).
• Familiarity with scanners (SICK, Leuze).
• Experience with vision systems (Keyence, Datalogic).
• Knowledge of fieldbus systems (Profinet, Profibus, ASi, Profisafe).
• Ability to read electrical drawings.
• Strong electrical knowledge.
• Proficiency in MS Office tools (Word, Excel, OneNote, etc.).

Preferred Experience:

• PLC/Controls helpdesk support.
• Commissioning activities at customer sites.
• Experience in automated warehouse systems.

Additional Information:

• Work is primarily remote, but occasional travel to customer sites is required.
• Shifts are 8 hours long, covering 6:00 to 22:00, with central shifts rotating depending on team availability.
• On-call duty applies during nights, weekends, and public holidays, with additional compensation for availability and backup support in case of extended incidents.

What do we offer you?

At K-LAGAN, we want you to fully enjoy the experience of being part of our team, which is why we offer:

• Team-building activities.
• Ongoing support and follow-up.
• Career & Training Department offering a wide range of courses.
• Special events: Summer Dinner, Christmas Dinner, and Solidarity Day.
• Birthday off: Enjoy your day how, where, and with whom you like!
• Discounts on childcare, gym memberships, and more…

Think this could be the right opportunity for you?

Apply now!

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

21-10-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español