IT Support Specialist L1/L2 (Financial Sector) +50k en Madrid

Descripción del empleo

At Hays, we are currently seeking a Senior Sys Admin to join a leading company in the financial sector. If you have solid IT support experience and a passion for delivering efficient solutions, this opportunity is for you.

Role Purpose

As an IT Support Specialist L1/L2, you will play a key role in providing comprehensive technical support to internal users and external clients. This position requires strong knowledge of IT systems and software, with a focus on efficient problem-solving and maintaining high user satisfaction. You will manage support processes aligned with IT best practices and business objectives.

Key Responsibilities

Technical Support and Troubleshooting

• Provide first and second-level support in Windows environments (hardware, software, network, etc.)
• Diagnose and resolve technical issues effectively

M365 / MS Exchange Administration and Azure Exposure

• Manage Microsoft 365 and Exchange environments
• Participate in cloud service management using Azure

ITSM Tools and Ticketing Systems

• Use IT service management tools to track and resolve incidents
• Maintain detailed records of interactions and solutions

Customer Service and Communication

• Deliver excellent customer service with clear, empathetic, and effective communication
• Guide users through problem resolution

Proactivity and Autonomy

• Act proactively in the face of IT challenges
• Continuously seek improvements in IT services

User Training and Education

• Conduct training sessions and create educational materials on systems and software
• Develop guides and FAQs to address common issues

Continuous Improvement and Innovation

• Identify ways to improve support processes and user satisfaction
• Stay up to date with IT trends and best practices

Security and Compliance

• Adhere to IT security policies
• Support the implementation of data protection and infrastructure measures

✅ Must-Have Requirements

• Minimum 3 years of experience in IT support
• Experience in the financial or trading sector (not mandatory, but must come from a corporate environment)
• Strong technical expertise in Windows environments
• Microsoft 365 and Exchange administration, with exposure to Azure
• Experience with ITSM tools and ticketing systems
• Ability to manage the full support cycle (from initial contact to resolution and documentation)
• Experience collaborating with technical teams (network, development, security)
• Excellent customer service and communication skills
• Strong interpersonal skills to maintain effective relationships

⭐ Desired Skills

• University degree in IT, Science, Engineering, or related field
• Experience documenting IT processes and solutions
• Familiarity with version control systems and documentation best practices

Interested in joining a dynamic, fast-paced corporate environment? Apply now and take the next step in your professional journey! maria.torres@hays.es

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Madrid

Tipo de contrato

Trabajo estudiantes

Publicado el

15-10-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español