Junior Customer Service Representative en Madrid

Descripción del empleo

Join Our Global Technology Company – Junior Customer Service Representative

We are a Global Technology company and we are seeking a talented professional to join our Customer Service team, responsible for managing a portfolio of strategic client accounts. You will coordinate operational, production, and quality processes; ensure thorough analysis of purchase orders, manage product specifications with PLM and production teams, address supply chain issues, and escalate customer complaints to the Quality Department.

Key Responsibilities:

• Provide end-to-end support for assigned clients, including troubleshooting and resolving issues related to orders, production, and quality.
• Generate reports for Sales and Operations teams, updating client production status and system records.
• Coordinate with PLM and production teams for part number creation, product setup, and specification uploads.
• Manage logistics and Card Artwork processes in collaboration with relevant internal teams.
• Monitor customer complaints and quality issues, escalating to Global Quality as needed.
• Develop and maintain operational tools to improve workflows and reporting efficiency.
• Support Sales team and customer communications to ensure smooth service delivery.
• Collaborate with cross-functional teams to ensure SLA compliance and timely resolution of incidents.

Education and Experience:

• Higher Vocational Training diploma in Administration, International Trade, or a related field.
• Minimum 1 year of experience in Customer Service, Client Operations, or related roles.
• Fluent in English and Spanish; additional languages are a plus.

Desired Skills and Knowledge:

• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).
• Familiarity with CRM tools (Salesforce, HubSpot, SAP, etc.).
• Basic understanding of order management, invoicing, and customer support workflows.
• Knowledge of quality standards (ISO 9001, GSMA SAS-UP) and data analysis tools (Power BI, Google Data Studio) is a plus.
• Strong communication, problem-solving, and organizational skills.

What We Offer:

• Be part of innovative projects within multicultural and multidisciplinary teams.
• Flexible hours and remote work options.
• Private medical and life insurance.
• Opportunities for global travel and professional growth.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Madrid

Tipo de contrato

Trabajo estudiantes

Publicado el

05-10-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español