Account Executive en Madrid

Descripción del empleo

The Role

We’re expanding our Account Management team to match our growing Enterprise customer base. As an Enterprise Account Manager for our high value customers, you’ll own the end-to-end experience for some of our highly strategic customers driving satisfaction and outcomes for the customer leading to renewals, expansion, and advocacy for our products.You will partner with our customers to ensure that they get the best out of our products. You are passionate about going the extra mile for our customers and making sure that they have a fantastic experience. You are able to build effective relationships and truly understand what the customers' needs are.

What you will do…

• Serve as the primary point of contact mainly via telephone and email
• Understand customer needs and ensure they get products and product functionality that best suit them
• Orchestrate across teams so that onboarding, product training, support and all other processes are seamless
• Gauge customer engagement with the company and provide feedback to the other teams regarding product and service improvements
• Maintain a cadence of communication with customer about their account health, usage trends and satisfaction, ensuring no customer leaves us, and opportunities for expansion are maximised.

What you will bring...

• An established background in Account Management, ideally in a B2B environment with a subscription product
• Proactive, growth-focused mindset with the ability and desire to learn new things
• Excellent verbal and written communication skills
• Ability to adapt approach to various audiences, from c-level executives to support staff
• Ability to work in a fast-paced, multi-task environment
• Excellent time-management skills with the ability to meet deadlines
• Proven ability of critical thinking, using logic and reason
• Self-motivation and ability to work on own initiative as well as part of a team
• Demonstrated proactive troubleshooting, listening and problem solving skills
• Ability to solve problems while gracefully handling difficult situations

Dojo Culture

We believe our best work happens in person, which is why we follow an office-first approach (4+ days/week). Our spaces across Europe are designed to foster focus, collaboration and creativity — whether you're deep in thought or brainstorming with the team.

Diversity, Equity & Inclusion

We’re committed to building a team that reflects the diverse businesses we serve. Diversity and inclusion aren’t just buzzwords — they’re critical to our innovation and our culture.

Do Our Values Resonate With You?

• Curious – You ask questions and love learning.
• Relentless – You don’t give up when things get tough.
• Customer-Obsessed – You keep the end user in mind in everything you do.

If that sounds like you, let’s talk.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Madrid

Tipo de contrato

Trabajo estudiantes

Publicado el

18-09-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español