Junior Customer Service Internship en Barcelona

Descripción del empleo

Company Description

We are based in Barcelona, Muntaner 440 – E Y E W E A R C LUB champions the best selection of designer and fashion sunglasses for men and women delivering the ultimate curation on inspirational content through its website and social media. As a premier eyewear destination, Eyewear Club delivers a luxurious shopping experience across mobile and desktop, cool seasonal packaging, express shipping and easy returns. The actual brand portfolio is focused on a design and fashion luxury positioning including brands such as Balenciaga, Bottega Veneta, Chloe, Gucci, Saint Laurent, etc.

Role Overview and responsibilities

As an Customer Service Executive you will be responsible for ensuring the customer experience is in line with the brand image, managing the customer service funnel across the different communication channels: email, IG, facebook, Trustpilot and phone.

You will be responsible for following up on shipments, deliveries, replying to customer enquires as well as managing returns.

You will oversee the preparation of orders and parcels together with the different team members.

You will liaise with the different logistic companies (UPS, Correos Express, Fedex etc) depending on the shipment destination.

You will be in charge of liaising with customers in-store and update the product with visual merchandising guidelines as well as keeping updated the product labels.

About you

University Level o FP Student

Languages: Spanish and English (Advanced), other languages will be a plus (Italian, French, German, Portuguese)

Fluent written and spoken communication in Spanish and English

Passion for ecommerce and digital

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

13-09-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español