Information Technology Specialist en Barcelona

Descripción del empleo

Job Summary:

The IT Desktop Support Specialist is responsible for providing technical support and assistance to end-users regarding hardware, software, and network-related issues. This role involves troubleshooting desktop environments, installing and maintaining software/hardware, and ensuring a high level of customer satisfaction in a fast-paced IT environment.

Key Responsibilities:

• Provide first and second-level technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Respond to help desk tickets, phone calls, emails, and in-person requests in a timely and professional manner.
• Install, configure, and maintain operating systems, software applications, and security tools.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and user accounts.
• Support remote users using remote desktop tools (e.g., TeamViewer, RDP, VPN, etc.).
• Maintain inventory of hardware, software, and IT supplies.
• Set up and deploy new workstations and equipment for new hires or department changes.
• Ensure proper documentation of issues, solutions, and procedures in the help desk system.
• Collaborate with other IT team members and escalate complex issues as necessary.
• Follow company policies and procedures, including IT security and data privacy standards.
• Participate in IT projects such as system upgrades, migrations, and rollouts.

Required Qualifications:

• 2+ years of experience in desktop support, IT help desk, or technical support roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA).
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Preferred Qualifications (Optional):

• IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting virtual environments (e.g., Citrix, VMware).
• Basic scripting knowledge (PowerShell, Batch).

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

04-09-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español