Service Designer en Barcelona

Descripción del empleo

You’ll join a global leading B2B software company at the forefront of innovation, collaborating with talented teams in the UK, Spain, and the US.

Day Rate: €450

Availability: Immediate

Based: Barcelona (Hybrid)- 3 days in Office

Contract Length: 6-9 months

This role will be crucial in shaping how new products are implemented for customers, with a particular focus on understanding and mapping existing processes, driving clarity, and helping teams transition more effectively, including AI-led initiatives.

Responsibilities:

• Map and understand current customer processes and workflows
• Facilitate and run workshops to gather insights and align stakeholders
• Identify gaps, pain points, and service opportunities across user journeys
• Design end-to-end service experiences, considering implementation needs
• Collaborate with Product, PMs, and Architecture teams to shape how solutions are delivered
• Use AI tools and analysis to help process and understand internal documentation
• Translate complex internal systems into usable service maps and documentation
• Work with implementation teams to build a better customer onboarding experience
• Confidently chase stakeholders and gather the information needed independently

Skills:

• Proven experience as a Service Designer in B2B or enterprise environments
• Strong experience with service mapping, workflow analysis, and process design
• Excellent workshop facilitation and stakeholder engagement skills
• Ability to operate independently and chase down information across teams
• Experience working with architects and project managers on delivery projects
• Strong documentation and communication skills
• Familiarity with using AI tools for content/process analysis is a plus

If you’re a hands-on Service Designer who’s comfortable building bridges between people, process and product this could be a great fit!

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Publicado el

04-08-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español