Specialist of Operations Department English&Mandaring en Madrid

Descripción del empleo

Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full-line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.

Hikvision possesses the world's largest R&D team and state-of-art manufacturing facilities; both allow Hikvision’s customers the benefit of world-class products that are designed with cutting-edge technology.

Hikvision is searching for an Operations Specialist in Madrid.

Responsibility:

• Responsible for the PO register and delivery follow up.
• Responsible for customer consult and solve dispute.
• Process management, e.g. Rebate, credit notes, special price, product, samples, credit limit etc which related to the order management.
• Cooperate with different departments including Spain Local, EU hub and China HQ for optimizing internal process and improve customer satisfaction.
• Other events requested by manager.

The key attributes expected from Operations Specialist:

• Initiative, Honesty and Integrity
• Knowledge of sales and distribution terminology, procedures, and practice
• Excellent process understanding, ability to reform, and rules setup
• Customer service first orientation
• Professional, Communicative and Teamwork spirt
• Fluent English and Spanish writing and speaking, and Chinese speaking is preferred

商务运营专员

海康威视是全球最大的视频监控产品和解决方案供应商，专注于视频监控技术，并设计和制造全系列创新的闭路电视与视频监控产品，产品线涵盖从摄像机到录像机，

再到视频管理软件。自2001年成立以来，海康威视迅速在安全行业中取得了全球领先的市场地位。

海康威视拥有全球最大的研发团队和最先进的制造设施，这使得海康威视的客户能够受益于采用尖端技术设计的世界级产品。

海康威视正在寻找一名位于马德里的商务运营专员。

职责：

1. 负责采购订单录入和交付跟进；
2. 负责客户问题咨询和争议解决；
3. 流程管理，例如与订单管理相关的返利、贷项、特价、产品、样品、信用额度等；
4. 与西班牙本地、欧洲中心和中国总部等不同部门协作，优化内部流程，提高客户满意度；
5. 经理要求的其他事务。

要求：

1. 主动性、诚实和正直；
2. 熟悉销售及分销等流程、术语；
3. 出色的理解能力、改革能力和规则制定能力；
4. 客户服务第一的导向；
5. 专业、沟通能力强和团队合作精神;
6. 流利的英语和西班牙语应用能力，中文能力好尤佳。

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Madrid

Tipo de contrato

Trabajo estudiantes

Publicado el

23-07-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español