International Forecast & Planning en Madrid

Descripción del empleo

We are looking for a person who will join the International Forecast & Planning Area in our Madrid office!

About The Role

You will join the Forecast & Planning Area in Madrid reporting to the Head of the team.

Your main mission will be:

Ensure efficient operational planning aligned with the needs of various international markets, by accurately estimating resource requirements, maintaining schedule quality, and complying with established agreements.

Your key responsibilities are:

1. Strategic Workforce Planning: Estimate FTE needs per market and develop coverage plans aligned with demand, in coordination with operational teams and internal procedures.
2. Planning supervision and updates: Coordinate monthly planning updates, ensure real-time schedule quality, and produce follow-up reports for management.
3. Cross-functional support and action tracking: Provide support to operational teams on planning-related matters (tools, regulations, holidays), and prepare documentation for HR and operations meetings, including reporting and action follow-up.

✔ Your profile

• Bachelor’s degree in IT, Business School or Engineering School
• 5 years' experience in a similar position and/or experience in contact centers, operational monitoring, planning manager.
• Knowledge of planning tools, as well as the organization of working time and regulatory texts is a real plus.
• Good level in English language (oral and written)
• Knowledge of the insurance or travel assistance sector is not mandatory but is a plus.

What we provide

• Starting date: ASAP.
• Work in an international environment. Office based in Madrid
• Full-time, replacement contract.
• Competitive salary based on your experience.
• Ticket restaurant.
• Hybrid model.
• Access to Training Platform.
• Employee and family discounts club

Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.

Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo.

En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.

Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.

You live, we CARE.

Información extra

Status

Activa

Estudios requeridos

E.S.O

Localización

Madrid

Tipo de contrato

Trabajo estudiantes

Publicado el

14-07-2025

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español