International Forecast & Planning en Madrid

We are looking for a person who will join the International Forecast & Planning Area in our Madrid office!About The RoleYou will

Descripción del empleo

We are looking for a person who will join the International Forecast & Planning Area in our Madrid office!


About The Role

You will join the Forecast & Planning Area in Madrid reporting to the Head of the team.

Your main mission will be:

Ensure efficient operational planning aligned with the needs of various international markets, by accurately estimating resource requirements, maintaining schedule quality, and complying with established agreements.

Your key responsibilities are:

  1. Strategic Workforce Planning: Estimate FTE needs per market and develop coverage plans aligned with demand, in coordination with operational teams and internal procedures.
  2. Planning supervision and updates: Coordinate monthly planning updates, ensure real-time schedule quality, and produce follow-up reports for management.
  3. Cross-functional support and action tracking: Provide support to operational teams on planning-related matters (tools, regulations, holidays), and prepare documentation for HR and operations meetings, including reporting and action follow-up.


Your profile

  • Bachelor’s degree in IT, Business School or Engineering School
  • 5 years' experience in a similar position and/or experience in contact centers, operational monitoring, planning manager.
  • Knowledge of planning tools, as well as the organization of working time and regulatory texts is a real plus.
  • Good level in English language (oral and written)
  • Knowledge of the insurance or travel assistance sector is not mandatory but is a plus.


What we provide

  • Starting date: ASAP.
  • Work in an international environment. Office based in Madrid
  • Full-time, replacement contract.
  • Competitive salary based on your experience.
  • Ticket restaurant.
  • Hybrid model.
  • Access to Training Platform.
  • Employee and family discounts club


Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.

Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo.

En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.

Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.

You live, we CARE.

Información extra

Status
Activa
Estudios requeridos
E.S.O
Localización
Madrid
Tipo de contrato
Trabajo estudiantes
Publicado el
15-07-2025
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Madrid | Trabajo estudiantes | E.S.O

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