Lineage is the world’s largest and most innovative provider of temperature-controlled logistics. With over 25,000 colleagues globally, we keep the global food supply chain moving — if you’ve opened your fridge or freezer today, there’s a good chance Lineage helped get those products there.
We’re looking for a Sales Support Specialist to join our Business Development team in Madrid. In this key role, you’ll help unlock potential by taking ownership of commercial coordination, reporting, and cross-functional support — enabling our sales team to focus on what they do best: growing our business.
The Role
As Sales Support Specialist, you’ll be the go-to expert for sales process support, customer documentation, and business insights. You’ll bring order, structure, and reliability to the way we work with customers, systems, and data. You’ll also act as a connector between Business Development and functions like Operations, Marketing, Finance, and IT.
It’s a role for someone who loves detail, thrives on structure, and enjoys making processes work better for everyone.
Key Responsibilities
• Manage quotations, contracts, pricing documents and commercial correspondence
• Keep Salesforce opportunities accurate and up to date
• Support with business cases, tenders, pipeline reports and onboarding
• Coordinate communication with customers (e.g. Updates, reports, trade fair logistics)
• Bridge the gap between Business Development and other departments
• Ensure documentation and SOX controls are audit-ready
• Help sites and BD teams with tools like Boltrics, stock control, and performance reports
• Analyse customer volumes, profitability, and trends to support decision-making
• Produce dashboards and insights in collaboration with Finance and Controlling
What We’re Looking For
You’re proactive, reliable, and highly organised — the kind of person who sees three steps ahead and thrives in fast-moving environments. You bring a commercial mindset and enjoy making data useful.
We’d love to hear from you if you have:
• Demonstrable experience in sales support, analytics, or commercial coordination
• Fluent English (spoken and written); Spanish and other languages are a bonus
• Advanced Excel skills and confidence with PowerPoint and Word
• Familiarity with Salesforce, warehouse management systems (such as boltrics), or similar tools
• Strong interpersonal skills and the ability to work across teams and cultures
• A hands-on, independent working style
• Willingness to travel occasionally within Europe
Why This Role Matters
Our BD team is growing fast — but growth brings complexity. This role is essential to scaling our operations, improving accuracy, and supporting a more seamless customer journey. You’ll be the backbone of the commercial process and a key enabler of future success.
Why Join Lineage?
This is more than a support role — it’s a chance to help shape the way we grow, sell, and serve our customers across Europe. You’ll join a collaborative, international team where your contributions matter and your development is supported.
At Lineage, we believe in leading with purpose, living our values, and supporting each other to succeed: Safe. Trust. Respect. Innovation. Bold. Servant Leadership.
Ready to make a difference?
Apply now and help us build the future of cold chain logistics.
Lineage Logistics is an equal opportunity employer. We welcome and value diversity in all its forms.
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