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Internship Customer Service Representative UK/EI Market en Madrid

Interested in interning in a multinational healthcare Customer Excellence organization in Amsterdam? Join our Customer Service Amsterdam team! We offer great job opportunities for native speakers from Western Europe! What we offer? Do you want to work for an A-brand multinational? And for the oldest operating pharmaceutical and chemicals company in the world? And do you care about building up relationships with B2B customers? Join Merck! What else? We offer different trainings and most important in Oracle and SAP. You will get lots of experience and will get to work with great colleagues. You will work in an international environment with over 25 nationalities. Ambitious? This is the place to be!

Descripción del empleo

In this position you are responsible for the execution of the entire customer service process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites.

  • Manage customer accounts and interact with customers to provide and proces information in response to inquiries, concerns and requests about products and services.
  • Answer phones, checks inventory availability or status of shipment, verificate customer pricing, prepare and process customer return goods for credit and/or replacement.
  • Interact with and support company sales representatives.
  • Handle and resolve customer complaints.
  • Escalate requests and unresolved issues to the designated resource.
  • File records of customer interactions and transactions.
  • Work under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects.

If you are eager to learn and enjoy working in an international team.

You are flexible – open to change and able to adjust accordingly and driven to provide outstanding customer service?

If you have strong communications skills and be willing to expand your comfort
zones.

Are you excited about learning in a fun and driven environment? We would love
to hear from you!

Información extra

Estudios requeridos
Universidad
Localización
Madrid
Tipo de contrato
Tiempo completo, Prácticas y Becas, Prácticas
Tipo de trabajo
Marketing / Publicidad, Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
Idiomas
Inglés

Madrid | Provincia de Madrid | Trabajo de marketing | Trabajo de atención al cliente | Tiempo completo | Prácticas y Becas | Prácticas | Universidad

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