Lo que vas a hacer
Main Responsibilities
- Support the deployment of Kanguro in Germany, collaborating with multiple departments such as Expansion, Customer Support, and Operations
- Assist with daily operational tasks related to Germany, including communication with local pickup points and carriers
- Provide first-line support to users of our platform
- Handle user inquiries and resolve issues through multiple channels (chat, email, phone, internal platforms, etc.)
- Coordinate with the operations team to troubleshoot shipment and delivery-related issues
- Collect and organize user feedback to help improve the customer experience and platform features
- Collaborate in the creation and maintenance of the user knowledge base and internal support documentation
Qué ofrecemos
- Paid internship: 800 € gross/month (9,600 € annually) under an academic internship agreement
- Transport bonus (T-Mobilitat)
- Career development plan with potential for increased responsibilities, hours, and salary after 6 months
- High potential for transition to a permanent role
- Opportunity to join a mission-driven startup with a vibrant culture and passionate team
Qué es lo que pedimos
- Debes estar registrado como estudiante
- Resolución de problemas
- Comunicación
- Voluntad de aprender
- Trabajo en equipo
Solicitar
¿Eres el candidato perfecto? ¡Haz click en "solicitar" y nos pondremos en contacto contigo lo antes posible!
Información extra
Kanguro is a fast-growing logistics startup founded in Barcelona. Our mission is to revolutionize last-mile delivery by making it more efficient and convenient for carriers while enhancing the parcel pickup experience for end users and supporting local commerce. Through our innovative network of convenience points, we enable efficient, convenient, and sustainable out-of-home deliveries. We work with Europe’s leading logistics operators, offering a universal network of pickup locations.
- Status
- Activa
- Estudios requeridos
- Universidad
- Localización
- Sant Cugat del Vallès, Barcelona
- Horas a la semana
- 4 - 8
- Tipo de contrato
- Media jornada, Contrato temporal a tiempo completo, Prácticas
- Salario
-
Entre 400€ y 800€ Al mes
- Responsable de
- Enhance the customer experience
- Publicado el
- 30-05-2025
- Tipo de trabajo
- Atención a clientes
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No
- Idiomas
- Inglés, Alemán
Trabajo de atención al cliente | Servicio a clientes | Media jornada | Contrato temporal a tiempo completo | Prácticas | Universidad
