Desgraciadamente, esta vacante no está disponible

Technical Service Representative I Mercedes me connect - Spanish en Maastricht

Topjob | Trabajo de marketing | Trabajo consultoría | Trabajo titulado | Universidad | Módulo de grado medio | Módulo de grado superior | Máster | Otros

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.

Descripción del empleo

PLEASE SEND YOUR CV + COVER LETTER IN ENGLISH

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.


As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes me connect aims at making new and existing internet based services and media available in passenger cars.
Further scope is optimizing and enhancing existing Mercedes-Benz services (Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on Facebook, etc...).


With Mercedes me connect Mercedes-Benz focusses on connecting the vehicle with the customer’s personal network by:

  • Integrating those services into an advanced vehicle telematics infrastructure
  • Interfacing those services and new services/features in the vehicle into the Service24h and Customer Service contact channels with availability of telematics data.
The role of Mercedes me connect Operations is to solve complex and technical issues and to delegate to HQ where applicable.

Missions:

  • Accept incoming support requests, incidents and problems
  • Log all activities in the ticketing tool
  • Participate in the setup and the further development of this new business
  • Resolve minor training issues on the phone
  • Resolve reported issues according to pre-defined use cases
  • Report undefined issues to higher level
  • Identify weaknesses in CAC processes or tools and create awareness
  • Identify problems that can effect CAC processes and escalate accordingly
  • Support users with process knowledge and case specific routing

Profile:

  • Advanced communication skills (B2C and B2B)
  • Extensive knowledge of customer service required
  • Native Spanish speaker
  • Fluent English
  • Additional language will be an asset
  • Advanced skills in customer support and problem solving
  • Affinity with IT - Computer literate (e.g. Internet & browser technology)
  • Affinity with vehicle technology (e.g. telematics systems)
  • Strong identification with the Daimler organization
  • Proficient understanding of relationships between internal and external processes
  • Advanced knowledge of interactions between tools and support systems Is capable of handling advanced tasks in combination with regular workload without detriment to own stress level
  • Acts as a “brand ambassador”
  • Supports strategic direction even if in conflict with own view
  • Advanced knowledge of Daimler system like VeDoc, WIS, etc. is beneficial

Contract:

  • Working hours 40 hours a week, Monday - Friday.
  • Location: Maastricht, the Netherlands
  • Work in a growing international company in a young, ambitious, professional and dynamic environment.
  • The salary for this position is based on a 40-hour week and amounts to € 2036/month gross.
  • A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.
  • Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

For more information, please contact j.marin@youngcapital.nl



Más información

Estudios requeridos
Universidad, Módulo de grado medio, Módulo de grado superior, Máster, Otros
Localización
Maastricht
Tipo de contrato
Trabajo titulado
Publicado el
19-10-2017
Tipo de trabajo
Marketing / Publicidad, Servicios Consultoría IT
Carnet de conducir
No
Vehículo
No
Carta de motivación
No

Desgraciadamente, esta vacante no está disponible

Buscar a través del menú otros trabajos o ver trabajos similares debajo

Technical Service Representative I Mercedes me connect - Spanish en Maastricht

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospe...

Leer más

¡Regístrate ahora!

¿Quieres solicitar en un clic y estar al día de las vacantes más nuevas y convenientes para ti? Regístrate como un estudiante!

Regístrate online