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Customer Service Representative - Service24h department - Spanish / English/ Italian en Maastricht, Holanda

Zamora | Zaragoza | Fuera de España | Trabajo consultoría | Trabajo de atención al cliente | Trabajo titulado | Universidad | Módulo de grado medio | Módulo de grado superior | Máster | Otros

Customer Service Representative - Service24h The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year.

Descripción del empleo

Customer Service Representative - Service24h

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year.

Ofrecemos:

  • Working hours 35 hours a week, shifts including nights and weekends.
  • Work in a growing international company in a young, ambitious, professional and dynamic environment.
  • The salary for this position is based on a 35 hour week and amounts to € 1720 /month gross. In addition, a shift allowance based on actual hours is paid.
  • Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

Perfil deseado:

  • Bachelor´s Degree
  • Not required but valuable
  • Higher vocational education
  • Mother tongue Italian
  • Fluent English
  • Fluent Spanish
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Knowledge of Italian culture and geography
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures.
  • Ability to prioritize, analyze, plan and coordinate on high volume.
  • If you are interested by this position to work for Mercedes in Roadside Assistance service apply now on the link below and send us your CV and Cover letter in English

Más información

Estudios requeridos
Universidad, Módulo de grado medio, Módulo de grado superior, Máster, Otros
Localización
Zamora, Zaragoza, Fuera de España
Tipo de contrato
Trabajo titulado
Responsable de
Service24h department
Publicado el
19-10-2017
Tipo de trabajo
Servicios Consultoría IT, Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
No