Descripción del empleo
CV and COVER LETTER IN ENGLISH PLEASE
The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail.
Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
Task/Responsibilities:
As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.
- Higher vocational education
- Native Spanish speaker
- Good knowledge of English (company language)
- Excellent grammar and verbal skills in native language
- Advanced negotiation skills
- Strong focus on customer satisfaction
- Adding cultural and qualitative value to service
- Knowledge of Spanish geography
- Experience in customer care
- Good understanding of customer satisfaction
- Team player
- Open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan and coordinate on high volumes
Working hours - 40 hours a week, Monday to Friday.
- Work in a growing international company in a young, ambitious, professional and dynamic environment.
- The salary for this position is based on a 40 hour week and amounts to € 1966- per month gross.
- Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.
If you are interested by this position to work for Mercedes in Customer service apply now on the link below and send us your CV and Cover letter in
English
Información extra
- Status
- Inactiva
- Localización
- Tipo de contrato
- Trabajo titulado
- Tipo de trabajo
- Marketing / Publicidad, Servicios Consultoría IT, Atención a clientes
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- Sí
- Idiomas
- Español
