The Mercedes-Benz Customer Assistance Center Maastricht N.V. (CAC) is a central point of contact, caring for the needs current and prospective customers of the Mercedes-Benz and smart brands. More than 40 different nationalities add diversity and enrich an organization aiming to provide the best service and premium solutions for our end-customers, retail and business partners. Employees act as brand representatives ensuring that external and internal customers receive personal assistance in their own language at a consistently high level. Besides providing Customer Service and Roadside assistance, the CAC, offers a wide range of services to internal and external business partners of the Daimler AG aftersales organization. Retail Service is an example.
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
Are you interested by this role? Hurry up and apply now!
We accept only CV and cover letter in ENGLISHWe are a quickly expanding, dynamic department with approximately 100 employees that support CAC divisions and internal and external business partners with product and technical related topics.
As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:
Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a Italian, French and English speaker with good communication (B2B) skills both written and verbal.
If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position
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