Prácticas en departamento de Conferencias y eventos en Hilton Diagonal Mar Barcelona

Descripción del empleo

A Conference & Events Trainee with Hilton Hotels & Resorts will work with trend data to respond to Guest and customer enquiries in order to develop strong relationships and maximise group Conference and event revenue through proactive upselling, effective administration and outstanding customer service.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travellers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travellers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Conference and Events Trainee, you will work with trend data to respond to Groups, Conference and Events enquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Tasks:

· Respond to all Customers, whether internal or external in a manner which is both professional, courteous and in line with Hilton Brand standards and procedures relating to the department to ensure total guest satisfaction.

· Utilize systems, tools and reports in the prescribed way to ensure all decisions are supported with relevant data analysis, maximizing revenue potential.

• Develop future and repeat business, contributing to the profitability of the Hotel

• Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service

• Seek proactive opportunities to increase sales and conversions within the Team

• Focus on a consistently executed up-selling approach

• Participate in hotel promotional activities

• Insert data bookings in hotel´s systems and keep them updated.

• Collaborate with colleagues and superiors when required to do other tasks, in addition of the ones stated and in a reasonable frame work.

Other Duties

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

Regular attendance to trainings and communication events (such as Team Member Forum) in conformance with the standards is essential to the successful performance of this position.

Safety requirements.

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What are we looking for?

A Conference & Event Trainee serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

· Excellent organizational and planning skills

· Accountable and resilient

· Good organisational and administration skills

· Positive attitude and good communication skills

· Confident telephone manner

Información extra

Status

Inactiva

Localización

BARCELONA

Tipo de contrato

Prácticas y Becas

Tipo de trabajo

Atención a clientes, Promociones / Eventos / Ferias

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Inglés, Español