AIL Madrid Spanish Language School Internship in Sales and Customer Service Department-Madrid

Descripción del empleo

Language requirements: Good level of English and Spanish. German and French will be a plus.

Job Purpose: To carry out a series of Business Administration and Customer Service activities.

Main Accountabilities and approximate time split

1.   Sales 

• Provide timely, personalised, well structured and commercial responses to customer contact. Optimise conversion rate of contact to customers.                                                                              
• Inbound telephone / email enquiries:
• Provide clear, timely, and informative responses to client queries
• Quickly identify client needs
• Be credible and give knowledgeable (technical) advise (e.g. suitability of accommodation, course contents / descriptions, exam courses)

2.   Clients: 

• Manage client requirements to ensure the client experience is optimised.
• Ensure all required info obtained from client is communicated appropriately to the different departments
• Issue visa invitation letters
• Provide comprehensive arrival instructions
• Answer client questions
• Identify opportunities to sell additional products or services   
• Collate student evaluations. Recommend/implement improvements.
• Issue level certificates

3. Business Administration

Technical Skills/Competencies

• Strong communication skills: written (succinct, commercial, empathy, error free) and oral (linguistic skills, speak with conviction/authority, negotiation).
• Outgoing friendly personality. Capable of quickly developing a rapport / relationship of trust with clients (telephone, email and in person) and suppliers.
• Excellent organisational / multitasking / prioritising skills. Can do attitude / flexible attitude and approach to work.
• Commercial with innovative ideas. Focus on cost management and revenue maximisation.
• Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language. 

Duration: 6 months or longer

• Office supplies (paper, toners light bulbs, toilet rolls) and books
• Maintain the “correct” stock levels
• Take advantage of bulk discounts available
• Ensure the most competitive prices are obtained. Negotiate where required
• Manage classrooms

Información extra

Status

Inactiva

Localización

Madrid

Tipo de contrato

Trabajo estudiantes, Prácticas y Becas

Tipo de trabajo

Administración / Secretaria, Atención a clientes

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Inglés, Español